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Inter Ordnance - HQ

I recently had the pleasure of attending a factory tour and product demo for Inter Ordnance (IO), located in Palm Bay, Florida. If you haven’t heard of Inter Ordnance, or IO Inc., they manufacture various models of AK-47s, AR-15s, a couple variations of 1911s and are working on more. Many of their AR/AK variations are 100% American made, with some having a combination of domestic and imported parts (mostly imported furniture) . . .

History

Inter Ordnance has been around for a while and has something of tattered past. You can dig up what you want, but I’m going to focus on the new and what I’ve seen thus far. They started out as a military surplus importer and then began importing and manufacturing their own firearms.

IO recently moved to new location in Florida after being based in North Carolina. As stated by their owners, Uli Wiegand and Ramzi Kheireddine, while they were in the Carolinas, they had personnel and quality control problems among various other issues. With their move to Florida, they are hoping for a fresh start, totally revamping their processes for quality control, tapping into the aerospace industry for highly skilled employees, and creating a call center for product support.

In their new location, the machining, building and testing of all of their products has been streamlined and is tracked using modern software. Every gun is inspected by a QC professional (who is tagged on the firearm). Then, before they leave the factory, the owners take a second look to make sure everything looks and works as it should.

So they seem to be really working to improve their products, their image, and to make sure every customer gets a great product as well as a great ownership experience. One thing I can tell is that the owners and staff are very passionate about their business and are really pushing to do the best they can and provide the best experience they can.

inter-ordnance-ak-building

 

Factory & Quality Control

Inter Ordnance’s factory is a large space, with a lot of storage. Their machine shop is smaller, but contains everything they need to push out up to 5,000 AK rifles a month when running at maximum capacity using all of the standard CNC machines and modern machining processes.

inter-ordnance-factory

As I stated earlier, IO had quality control issues, but they’ve taken a lot of steps to try to correct any possible quality issues. They use custom jigs, specialized tools, and processes that tie a person to the product so they know who built, checked and approved or scrapped each firearm, holding everyone accountable to make sure that no bad products make it out the door.

Even after every gun has been moved through the QA processes, the owners personally inspect the guns to make sure that everything is in order. I don’t know if a personal inspection is something that will last long term, but they are doing it now, as well as overseeing each step of the process to make sure everything goes and continues to go smoothly.

inter-ordnance-qc

 

Warranty

Inter Ordnance offers a 100% lifetime warranty on their products. The warranty extends for the life of the product, not just for the first owner. This is a great warranty, and the people at IO really stand by it. If there is ever anything wrong, you can call, or send your weapon in, and they will make sure everything gets fixed and is in working order.

Bottom Line

The bottom line is that I was really impressed with the quality, care and pride everyone that works for Inter Ordnance shows. If you are in the market for an AK, definitely check them out. And I’m excited to hopefully get a couple guns for a more thorough T&E. But from what I saw and got to shoot, I was impressed.

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249 COMMENTS

  1. “As I stated earlier, IO had quality control issues, but they’ve taken a lot of steps to try to correct any possible quality issues. They use custom jigs, specialized tools, and processes that tie a person to the product soo they know who built, checked and approved or scrapped each firearm, holding everyone accountable to make sure that no bad products make it out the door.”

    Someone needs to go back and read their W. Edwards Deming. Most quality problems are the result of a flawed system, not a flawed worker. Additionally, it’s not possible to inspect quality into your products.

    • Additionally, it’s not possible to inspect quality into your products.

      Very true, although with uncomplicated products you could have a good argument over some beers. Is an AK47 uncomplicated? Also we’re assuming that the parts are good to start with.

    • “Additionally, it’s not possible to inspect quality into your products.”

      True, not by the act of inspection itself. But good QC processes/procedures are one of, if not THE critical step to high quality production. First off, inspection itself obviously does not improve the quality of an individual product, but it is GREAT at preventing “quality escapes” that is, when a product with problems makes it out of the factory and into the hand of the consumer/end-user. Of course if you’re making a thousand widgets and 800 of them fail quality, sure its great that those 800 widgets didn’t make it out the door, but you still have a big problem. To remedy that you need to know what was wrong, so you can go back to the source and fix the problem. How do you know what was wrong? Inspections! That combined with all the other processes mentioned (tying different manufacturing steps with the operator, equipment, etc that performed them) gives you the data you need to identify and solve the problems. There are some VERY powerful tools/techniques out there to increase quality/production (Six Sigma, etc) but they all need the same thing to work effectively: data. The systems described in the article provide a lot of the necessary data for those tools to work.

    • I agree with the comment about the fact that you cannot inspect quality into a product. As a Corporate Manager of Quality and Regulatory Affairs I can tell you that inevitably a mistake will go undetected and get out the door as QA inspectors are not infallible. Ask NASA. They make mistakes just like everyone else does. The focus must be on design and making the process as human proof as possible.

      The article also alludes to a tattered past with respect to quality and it is a good thing that they are acknowledging past sins and have made strides to correct them. However, as a prospective purchaser of one of their guns I can tell you that a wet blanket was thrown over my impression of this organization when I found out about their policy of charging customers for shipping BOTH ways for warranty work. It is bad enough to charge a customer to have to send a gun back to the factory for a mistake that they made in manufacturing, but both ways! It almost seems as if they are hanging their hat on the fact that they have put so much inspection into the gun prior to delivery that they think that most claims are really not their fault. Admittedly, I can understand their reluctance to have to pay for shipping from a high incidence of customers that make unfounded claims, but on the other hand how much does it cost to make a questionable repair? Compare that to how many sales they lose because customers (like myself) are reluctant to purchase something from a company that has diluted the effectiveness of their warranty by this unfriendly policy. Compare that to the amount of goodwill and reputation they could earn by taking care of their customer’s problems. I would think that with their storied past they would do anything and everything to dispel that reputation by becoming known as a company who will take care of their customer’s needs at all costs. I had a professor in one class tell us, “The only thing you get when you try to convince a customer that he is wrong, is a pissed of EX customer.” By charging customers for shipping it is almost as if you are telling them that there could not possibly be anything wrong with our product because we inspect them so much. I’ll follow that up by saying that those companies that actually mold their practices and policies around the trite but true cliche “The customer is always right,” are the companies who at worst remain competitive, but in most instances stand out in the crowd. When you charge a customer anything for warranty work you insult them and you come across as being the type of company who tries to cut corners.

      My recommendation would be to continue to refine your process through the application of six sigma and lean management principles to get your reject rate down to levels that the amount of warranty claims becomes so minuscule that it would be in your best interest to maintaining your reputation by not charging ANYthing for shipping. That is what a world class manufacturing organization would do.

      • Dear Larry,

        we appreciate your candid and constructive reply. I’m also glad that you fully understand what a manufacturer goes through, having said that i want to clarify that we do pay for the shipping if a brand new rifle has issues, it is rifles that have been sold a while back that the customer pays for the shipping. sometimes rifles come in for repairs that were created by operators’ abuse to the firarm, that’s of course not the case all the time.
        again, thanks for your comment and I hope that you one day decide to purchase one of our rifles, i guarantee that you will be happy.

        • I agree with both Larry and Uli about customer service relations. Always stand behind your product 100%, and admit your screw-ups. I run a small custom class 2 operation, so I work directly with every client, and try to advise them on the advantages and disadvantages of each feature they desire in their suppressor, SBR, SBS, or AOW. If a client returns a firearm for repair, then I personally deal with it. That’s not Six Sigma or LEAN management; that’s just an indication of how small this shop is. Anyway, there is a wrong way and a diplomatic way to handle complaints. Typically, I let the customer pay the shipping to me, and I pay the return fare. If the customer was mistaken, I don’t ask for a refund on my shipping cost. If the customer was right, then I refund him his initial shipping charge. I have managed to develop a degree of customer loyalty this way. My experience with IOI is limited to what Ive read online. The impression I have is that they had QC issues in the past, but are now doing much better, so much so that I may be placing an order through one of my distributors. Currently, they appear to be suffering from that military adage “One aw shucks wipes out a thousand attaboys” (no, that’s not the real quote, but you get my drift). My impression is IOI has repaid their quota of “attaboys”, so maybe it’s time to give them another chance. If they start offering some decent eastern European SxS shotguns, they’ll certainly get my interest, and that of my clientele.

        • Uli,

          Thank you for your reply. After a conversation I had with your manager Ron, I decided to go ahead and purchase and received my AK a couple days ago. I have not fired it yet, but everything looks good so far. I appreciate that both you and Ron took the time to carefully respond to my concerns. I am confident that should a problem occur, that it will be taken care of.

          Thanks again,

          Larry P.

          • Larry, thanks for you business. I appreciate your kind words. We at I.O.INC Interordnance are there for you, our valued customers. Please let us know how we can be of any further assistance.

            Best regards,

            Uli

        • Uli, Thanks for elaborating on the return and warranty issues. As a dealer I often put products through T&E much the same as you do in QC. I recently spoke with Kathleen at IO and look forward to testing some of the products. The article that was written was done eloquently and with Transparency much the same as we do in T&E reviews with our customers. There are so many variants of Firearms platforms that it will be interesting to see how this performs. I used the AK for many years in Private Contracting overseas and have seen how there has been changes and improvements to the clones that are available, some good and some..well. it’s nice to see Companies who make strides forward to process improvement because it shows pride in workmanship and dedication to the Company. I will send a detailed review once we get a chance to review your products.

          • Matt, thanks for reaching out to me. We are dedicated to our customers and products. Over the last years we refined the production process and for every manufacturing and assembly step there is a jig and checking devise.
            All our forged and casted parts are machined in house and then they are properly heat treated.
            All parts are entirely manufactured here in the US.
            Most of our staff are veterans and former Nasa employees.
            We are standing 100% behind our products. This is why we offer a lifetime warranty.
            You can see an extensive test of our rifles on Classicfirearms.com.
            Please let us know your opinion about our rifle, once you took it to the range.

            Best regards and all the best for 2015.

            Uli

    • I’ve got a I. O. Inc. AK-47 that blew up in my face last year during deer season and I’ve been trying to get someone to replace it ever since but I’ve not had anyone return my call I’m not seeking any kind of damages or PTSD caused by the incident I just want my gun replaced (need help not greed)

  2. Story is an advertisement. Paid? I.O. are genuinely terrible. I WANT to like their products, but their QC rep has been awful for years. Perhaps we’ll see what their move results in.

      • So is this lifetime warranty apply to recent product or all your old stuff also? I have a friend whose 7.62 pps-43C likes to go boom out of battery.

        • Dear Sir, the PPS 43 and the Polish AKs are not made by Inter Ordnance they are made by Pioneer Arms in Poland, IO Inc is only the importer. On the other hand all IO inc products are now fully American made, with the exception of the wood furniture and they are backed by a hassle free warranty. Please check out our new lines at
          http://Www.ioinc.us thanks and have a great day.

      • Did you ever contact and fix this mans Rifle? Seems to me he cant get help from you, Jim Vann April 2, 2020 At 00:58
        I’ve got a I. O. Inc. AK-47 that blew up in my face last year during deer season and I’ve been trying to get someone to replace it ever since but I’ve not had anyone return my call I’m not seeking any kind of damages or PTSD caused by the incident I just want my gun replaced (need help not greed)

      • I had one of the AK rifles. Five rounds through it and the piston separated from the carrier. I contacted IO about it in October and was told to call back in February. In February I was told to call back in April. In April I was told that the company wasn’t doing repairs or replacements anymore. The weapon sat on my table at a gun show for a couple of months with a sign stating what it was, what happened and how I was treated by IO. I later had the weapon repaired and lost about $500 selling it with a full explanation of what was done. The broken part goes on my table at every show and firearms class I do. I make sure that my students and those who stop by my table understand that IO is pure garbage and their CS is horrible. It would probably have been better for them to do the right thing than to cheat me out of $500+. I’ll keep on letting folks know the truth about the crappiest company in the industry. Heck, I would trust RG before I would IO.

    • Every review is a potential advertisement, otherwise why would the manufacturer agree to the inspection?

      Just because the reviewer gives generally positive commentary does not mean the review is a paid advertisement any more than a bad review might mean a competitor paid him to trash the company.

      Sometimes things just are or appear to be pretty darned good. If you can’t trust TTAG to give an honest review then you may be at the wrong address. Also note that RF is VERY upfront and prominently tags every paid article as a PAID for article.

      • This review really doesn’t say anything other than they have a poor reputation, they moved, they have a process (different?), the owners inspect every completed unit and lifetime product warranty. OK. So what?

        Where’s the meat on this? How about purchasing new products from the new manufacturing location and testing those prior to visiting the company and give us the results? Not testing and evaluation models sent from the company. Because, R51… If there’s something wrong, bring it up and see how the company handles this and find out what they have to say about it.

        Would the author value a similar post enough to make a buying decision? If so, I would advise, TTAG not to accept reviews from this person.

        Not a single mention about a specific product or independent testing. Hoping for some T&E samples is not independent testing.

        What was the purpose of this article?

    • Jeff, this is Uli Wiegand. I apologize that you were not happy with our products in the past. I offer you any of our products at 50% off the MSRP. If you are not happy, we will issue you a full refund. No questions asked. All I ask for is that you will give us an honest chance to show you a huge difference. This is my personal e-mail address: [email protected]. I am convinced once you handled, shot and tested our products you will see us with different eyes. We invested heavily into new tooling, CNC equipment, etc. But what makes or breaks a company is its staff. Down here in Florida we found a great workforce of former NASA employees, people who actually worked on the shuttle, and veterans who served our great nation in the Marine Corps, Army and Air Force.
      last but not least we have a fantastic engineering staff. Head of this department is Ramzi, a mechanical engineer. He also my partner. His direct e-mail is [email protected]. Our tel# is: 321-499-3800. Please feel free to talk to Kathleen at ext.107 and she will be more than happy to direct your call to the appropriate department.
      God Bless,

      Uli Wiegand.

      • Saw the IO at a gun store today looked like a decent rifle but i’m skeptical had my mind set on a wasr10. idk if i should take a chance on IO but at 50% off msrp got nothing to lose.

      • But what about this guy ? Why is it he was not spoken to or taken care of? Jim Vann April 2, 2020 At 00:58
        I’ve got a I. O. Inc. AK-47 that blew up in my face last year during deer season and I’ve been trying to get someone to replace it ever since but I’ve not had anyone return my call I’m not seeking any kind of damages or PTSD caused by the incident I just want my gun replaced (need help not greed)

    • I agree Ray.sometimes I watch Guns &Ammo on the Sportsmans channel and they are always on ther with some Russian guy telling them how great IO Incs AK47s are. It ends up as just a commercial for a poorly made product. I have looked at and handled several IO Inc AKs and they are nothing but loosely made junk IMO. G&A seems to like to push IOs substandard firearms.

  3. IO is a terrible company whose relocation has nothing to do with the fact that they are a terrible company. I feel sorry for their customers, and hope none of them suffer any loss other than financial loss.

    • Eric, This is Uli Wiegand, president of Inter Ordnance.
      Please contact me personally at [email protected]. Did you ever owned a product of ours? Please advise. If you had any issue in the past you have my word that we will make it right. Unfortunately I was not made a ware of some issues we had back in NC. After the move and hiring good staff we found out about them.
      So please let me know and I will make it right.
      I offer you any of our products at 50% off the MSRP. If you are not happy, we will issue you a full refund. No questions asked. All I ask for is that you will give us an honest chance to show you a huge difference. This is my personal e-mail address: [email protected]. I am convinced once you handled, shot and tested our products you will see us with different eyes. We invested heavily into new tooling, CNC equipment, etc. But what makes or breaks a company is its staff. Down here in Florida we found a great workforce of former NASA employees, people who actually worked on the shuttle, and veterans who served our great nation in the Marine Corps, Army and Air Force.
      Last but not least we have a fantastic engineering staff. Head of this department is Ramzi, a mechanical engineer. He also my partner. His direct e-mail is [email protected]. Our tel# is: 321-499-3800. Please feel free to talk to Kathleen at ext.107 and she will be more than happy to direct your call to the appropriate department.
      God Bless,
      Uli Wiegand

      • I am very impressed that the president of the company is taking the time to respond to concerns about the old QC issues with IO. This is very rare. Some of these ungrateful people haven’t even thanked him for doing so and even offering great discounts to PROVE that his company is much more in tune with QC and customer service. (TO ALL THE GREEDY PEOPLE WITH THEIR HANDS OUT, HE IN NO WAY MADE THAT 50% TO EVERYONE, STOP TRYING TO TAKE ADVANTAGE OF THIS MAN. HE MADE THE OFFER TO A FEW WHO HAD PROBLEMS IN THE PAST. HE NEVER SAID ANYTHING ABOUT A DISCOUNT FOR “GUN ENTHUSIASTS”) Dana H and Brian act like disingenuous, opportunistic handout seeking blood suckers. Sucking the life blood out of companies so you can get some free shit. Go buy a WASR and have fun shooting through that factory assembled rust machine and it’s crooked ass barrel, you scavengers. I am going to purchase an IO Ak 47 tomorrow based solely on the fact that I truly believe that if the president of the company is this much of a believer of his products, then I’d be crazy not to give them a try. They have a lifetime warranty, are more than reasonably priced, so what more can you ask for? Some people need to get over themselves and understand that businesses do improve. Stop holding old grudges or even making up new ones to get free shit. if you have problems with the new IO systems, then you can whine and complain, until then, give the company a break for christ’s sake. Uli, I’ll keep you posted on how I like the rifle when I pick it up from my FFL and shoot it for a while. Thanks for your concern. It’s nice to see someone in your position that is so down to earth and takes the time to interact with their customers. That tells me all that I need to know about the direction that you are taking this company. Good luck and you have a new customer here and I don’t even want a handout. I think you’ve been more than generous with your offers. Sometimes people will try to take advantage of you and suck you dry, all to save a dollar. Then you’ll never hear back from them again because of their ungrateful nature. Let your new QC and loyal customers speak for itself. The sales will follow and the reputation will mend. All you ingrates, so some respect. Because of entitled fuckers like you is why we don’t have more presidents/ceos/owners of companies interacting with us. You idiots scare them away. I won’t be back to respond, but I wanted to let Uli know that his kindness and enthusiasm is appreciated. Whomever has an issue with this post (it will only be the few cheapskate, gun welfare, ungrateful fools), blow me, and I won’t see your responses, so don’t waste your time, ingrates. Good Luck Inter Ordinance.

        • Matt, I used to bash IO more than anyone I knew due to a horrid experience I had in the past, now I can’t bring myself to talk bad about them. I took them up on the 50% off and the rifle that I received was essentially perfect. Fit and finish was excellent, accuracy was excellent, customer service was amazing. I published an honest review on my site soonerstatearsenal.com if interested. I think there are several people here just to take advantage of Uli and Ramzy’s generosity, it’s a shame people have to be this way.

        • Dear Sir,

          we appreciate your kind words. I would like to personally invite you to our plant for a private tour. If you like you can witness the birth of our rifles. You will see all steps from birth to a finished test fired and quality controlled product.
          Please feel free to contact us anytime.
          Have a Happy Holiday season and God Bless,

          Uli

  4. I wanted milled. That’s why I ended up with the Arsenal SAM7R-51 Now arsenal came out with the SAM7R-66. It has Arsenals in-house made Picatinny Quad Rail Handguard System. Soon K-Var will have just the hand-guards for sale and then so will my SAM7R-51

    • Mark, Arsenal rifles are one of the best AK rifles made. The problem is that they are very expensive. I dare to test our rifles against any Arsenal rifles. Check the fit and finish, craftsman’s ship and accuracy. We use nitrited barrels which give our rifles excellent accuracy and make the barrel corrosion resistant. Plus this technology is much more environmentally friendly than chrome lining.
      I offer you 50% off the MSRP. If you are not happy with our firearm, we will issue you a full refund.
      You can e-mail me directly or call Kathleen at 321-499-3800 ext. 107.

      God Bless,

      Uli Wiegand

  5. I fully understand why IO products had quality control issues. Too many subcontractors manufacturing parts without coordination. A case of the old adage “too many cooks spoils the broth”. Now that IO has control over the entire process, I expect their product quality will improve.

  6. I’ve looked at the IO AKs in my LGS. The ones out on display were worse than the WASRs there. Canted front sights, salt build up around the joints from the bluing, and loose furniture. Not worth the money at all.

    • I bought a used IO a few years back, it was one of the better AK’s I’ve purchased under the $1k mark. The ones I’ve seen on the shelves that are new, are extremely nice for what they are.

  7. Do they still make that .380 hellcat? I looked at one a few years ago. Another Keltec clone. Well I hope they get better. I was completely underwhelmed by the hellcat. I also agree choice is good. Especially with the Russian embargo.

  8. Back in 2012 I bought an AK-47C from them. My first trip to the range the trigger guard rivets FELL OUT and it sheared a rivet securing the front trunnion. They took six months to replace the rifle. Will never own an IO product again no matter where they move their factory to. JUNK. I’ve never had a worse experience with a gun company.

  9. “This is a great warranty, and the people at IO really stand by it. If there is ever anything wrong, you can call, or send your weapon in, and they will make sure everything gets fixed and is in working order.”

    Does the author have personal experience of this actually happening, or is that just what the folks at IO said? I don’t have any interest one way or the other (I’m not an IO customer, satisfied or otherwise), but often companies offer warranties that seem good on paper, but have such horrible service that it negates the value of the warranty.

  10. @Josh, IO is supposedly an importer of Pioneer Arms out of Poland. If you have contacts there, can you ask if they are planning on importing the PAC Coach Shotgun?

    • I’ve got one of their Pioneer Arms import AK’s. It’s not a great rifle, but I’d put it very much on par with a WASR, and generally they’re a bit cheaper than a WASR.

  11. Wow, just a laughably bad review, even by TTAG standards. Did you examine any of their finished products? Did you test any of them? Or did you just get a free tour and report based on your “feels” from the tour?

    • While I won’t deny IO guns are shit and it would have eventually crapped out anyway, it looks like an overcharged round could have caused that damage.

    • Dear WAJJr,

      Do you own one of our firearms? It is one thing to personally have an experience than to go by “hear say”.
      I offer you any of our products at 50% off the MSRP. If you are not happy, we will issue you a full refund. No questions asked. All I ask for is that you will give us an honest chance to show you a huge difference. This is my personal e-mail address: [email protected]. I am convinced once you handled, shot and tested our products you will see us with different eyes. We invested heavily into new tooling, CNC equipment, etc. But what makes or breaks a company is its staff. Down here in Florida we found a great workforce of former NASA employees, people who actually worked on the shuttle, and veterans who served our great nation in the Marine Corps, Army and Air Force.
      last but not least we have a fantastic engineering staff. Head of this department is Ramzi, a mechanical engineer. He also my partner. His direct e-mail is [email protected]. Our tel# is: 321-499-3800. Please fee free to talk to Kathleen at ext.107 and she will be more than happy to direct your call to the appropriate department.
      God Bless,

      • To answer your question, yes I do own a Hellcat 1st Generation it was a POS as shipped from I.O.,Inc. I am the person who posted the problem with the gun on thefirearmforum.com (K75RT) Back when you had your chance to make it right you did not. The only reason you offer 50% off is your name is tarnished. I spent my money with I.O., Inc and got screwed. I’d be a fool to do it again. No Thank You

        • Dear Sir, thank you for your mail and comment. Our offer stands. We warranty our products for life. The only thing you needed to do is to send in the Hellcat for repair or replacement.
          We wish you good luck.

          God Bless,

          Uli Wiegand

        • I’m sure that they will keep track of the rifles going to anyone getting the 50% off deal. “Quality control done by the owners themselves”, right?

  12. IO = garbage. Glad they moved their junk factory out of NC. Location has nothing to do with lack of QC. TTAG – you really just tanked your credibility posting this trash.

    • Dear Bob C,

      Do you own one of our firearms? It is one thing to personally have an experience than to go by “hear say”.
      I offer you any of our products at 50% off the MSRP. If you are not happy, we will issue you a full refund. No questions asked. All I ask for is that you will give us an honest chance to show you a huge difference. This is my personal e-mail address: [email protected]. I am convinced once you handled, shot and tested our products you will see us with different eyes. We invested heavily into new tooling, CNC equipment, etc. But what makes or breaks a company is its staff. Down here in Florida we found a great workforce of former NASA employees, people who actually worked on the shuttle, and veterans who served our great nation in the Marine Corps, Army and Air Force.
      last but not least we have a fantastic engineering staff. Head of this department is Ramzi, a mechanical engineer. He also my partner. His direct e-mail is [email protected]. Our tel# is: 321-499-3800. Please fee free to talk to Kathleen at ext.107 and she will be more than happy to direct your call to the appropriate department.
      God Bless,

  13. I love how IO is getting so much trash in this thread. You’re all being venomous for no reason.

    Granted, I have no experience with IO but I’m willing to give them a try, if something is wrong and they fix it then it’s fine.

    • There is no reason? Google “inter ordnance problems” and then start reading. The pages, and pages, and pages, of problems people have had with IO, and the frequent lack of support IO has given to their product.

    • Also, how much you want to bet this guy’s IP resolves to a location near Palm Bay, FL? IO has been known to use shill accounts in the past.

        • Glad to hear they are not shilling here, at least not yet. Unfortunately it’s something they’ve been caught doing before.

      • Eric, we do not need to have fake names to post. Our products made in Florida speak for themselves. I offered you already a rifle at %50 discount to test yourself. There is nothing more I can do to see for yourself that we are making great quality products made in America for Americans.
        By the way. We did some tracing and the “bad and garbage comments” usually originate from the same IP addresses. Please check it out.

        God Bless.

        Uli Wiegand

    • “No Reason” Does my IO Inc AK-47C blowing up in my face due to shoddy rivets and improper headspace count as “No reason” or maybe the six months they took to replace said blown up rifle, no you’re right I should LOVE IO Inc, right?

  14. We had a customer hell bent on ordering a IO 380 that was on closeout for under $180 out the door. This was a couple years ago. We figured what the hell, may as well have a couple of cheap pocket guns in stock so we ordered in a couple. They looked OK but once you opened them up the cheapness was apparent. One had a barrel that looked like it was made by a bunch of drunken monkeys with a dull file. You couldn’t tell what were lands or grooves or tool chatter. I couldn’t see how there would be any spin on a bullet leaving that tube. It was beyond bad. After getting the run around from IO on warranty return and being told we would have to pay shipping both ways we decided we could do better by having a crappy gun give away raffle. So via our website we put up a “WIN This Crappy Gun” link and had 1000 people sign up for it in about a week. The guy who “won” got his pistol and reported it seemed to shoot OK at 7 yards and was happy to have it but that was the last IO we ever ordered. Companies change for the better and worse all the time. Hope they get it together as more choices is a good thing. I don’t see how they could get any worse.

    • That’s the vibe I got. I would compare the quality to a Cobra. The AK’s I’ve seen seem cheap too. Glad I didn’t get the hellcat. I got a Taurus TCP and was very happy with it until I sold it. Who knew Illinois would get CC?

  15. The IO polish receiver ak sporter I have has been pretty decent, but it doesn’t like polymer mags(tapcos will not fit) and the cloned waffle mags are junk, I can only fit 25 rounds in it. Mag wobble is pretty bad, but no reliability issues with it so far.

  16. I bought a NIB IO AK from gun show vendor.
    First thing is that the magazines they included with the rifle didn’t fit. I had to take a knife to the top of the back or the magazines to scrape away a good portion of plastic so that the magazine would allow the bolt to close and pick up a round. Then noticed the sight was completely canted, still off the mark too. Then when shooting it, it would fire full auto bursts without my finger on the trigger.
    My pregnant wife shot it, got startled by the full auto, dropped it while it kept on shooting until it jammed.
    Then the rifle would pick up another round, but not reset the hammer.
    Further inspection saw that the two rivets that hold the trigger group in place, where the recoil spring sits in the back of the receiver, had bent so much, that I couldn’t put the dust cover back on as it was too short to be held in the recess below the rear sights.

    I contacted IO about the problem, they screwed me about. About a year later I contacted them again, he said my warranty expired.
    I told him about the lawyer I was getting involved due to the defective product causing undue danger to my wife and others.. He wanted me to send the rifle in for an inspection.
    I told him that I’d rather an independent inspection..
    Didn’t hear back.

    • Disclaimer – sarcasm follows!!!

      Wonder what would happen if you turned IO in to the ATF for manufacturing an unlicensed machine gun?

  17. My dad won one of their STG-2000s a few years ago at a raffle. It had a worse finish than WASR-10s and the polymer furniture felt really cheap, but it didn’t have any misfires or jams ever. The price was right for him but I wouldn’t gamble on their products. I’d rather go with a Century Yugo NPAP or OPAP or an M+M M10.

    • I have an M + M M10. It runs great and is a much better made rifle although some of them have had problems and their customer service sucks from what I’ve heard. Never had to contact them about mine. Getting ready to SBR it soon.

  18. “custom jigs, specialized tools, and processes that tie a person to the product so they know who built, checked and approved or scrapped each firearm”

    None of that changes the facts that they use sub-standard parts in their guns. Shitty receivers, shitty rivets, shitty trunnions. Their imported Radom guns might be ok since they just put on compliance parts, but I wouldn’t touch one of their US made ones with a 10 foot pole.

    • Having lived around the Space Center for 50 plus years and ive known many Space Workers ,Why would a high paid Space Worker with a Degree go to work building AK-47 rifles at a company with a not so perfect reputation?Why would they not stay at there High Paid Govt job with lots of benifits and perks and go to work for less money .I find it very hard to believe the place has more than one maybe two Nasa or Space Center workers except for ones who may have had a problem and cant go back to the Space Center .They make big bucks out at the Space Center far more than Uri is even going to think about paying them.So Id like to know since he brages about space workers there how many do you have and what are there positions in your company and who did they work for at the Space Center before .Also just because someone worked out at the space Center does not mean there going to make a good firearm builder or designer ,Personaly id rather have someone with a long history in the firearms bussiness than a space center worker. I have 450 or more and have worked on rebuilt repaired or built from parts kits many of those and more,I have 37 years in Bussiness manageing employee associates successfully and maintaining a happy fun productive working atmosphere,Developeing people who truely care about there jobs and what they do for the company,A manager in any company like that is well worth there weight in gold and far more valuable than a Space Center Worker who knows little to nothing about firearms when they walk in the door.Thats UrI,s problem he thinks he is going to hire a few shot out space Center Workers who know nothing about Gun builds or the bussiness and all his problems are goin g to go away,From what I understand there is a very unhappy working atmosphere among employees working there and pissed off employees do things like toss extra parts in packages being shipped out because they are pissed off at whatever was done to them that day. That was done in a shipment or two .Your employees are your companys life blood keep them happy and they look out for you they are productive ,ride there asses all the time critise them to death over small things threaten them and they will be your downfall,employees will make or break you No Nasa Rocket Scientist is going to fix things but very good professional management with experience in the firearms field will.

  19. In my opinion: Buyer Beware!

    I.O. Inc. or IO Inc. or Interordance of America Inc. or Interordance Inc. or similar variants are all the same company whose president is Ulrich H. Wiegand (aka Uli). Uli has renamed, rebranded and even moved facilities — all to escape his well-deserved reputation for poor quality, poor customer services, and in general, poor business practices.

    Uli’s AKs are a hodgepodge of imported and domestic parts of questionable quality and pedigree. Common problems include: bolt-hold-open issues; hammer/trigger/bolt assembly misalignment; improper riveting; failure-to-fire (FTF) due to various faulty bolt issues; loose stocks; various mis-feeding/cycling; magazine misalignment due to faulty receiver fabrication; improper parkerizing/finishing; worn springs, pistons, gas tubes; improper head-spacing; etc.

    Besides posting lavish praises of IO products by fake customers to hide real quality and safety problems with his AKs, Uli even promises — no details in writing though — a lifetime warranty. There is no guarantee IO Inc. will be in business even a year from now.

    Uli is originally from Germany and most people associate German products like Mercedes-Benz cars with high quality; unfortunately, Uli’s I.O.Inc. is more closely associated with the Ford and its Pinto.

    Did I forget to mention: Uli and his Interordnance of America, L.P., and related companies, were indicted on Tuesday, February 3, 2004, by a federal grand jury sitting in Charlotte on 83 counts alleging conspiracy, illegal importation of machine-guns, illegal possession and transfer of machine-guns, structuring, and money laundering.

    You should verify all of the above for yourself before purchasing anything — especially AKs — from Uli and I.O Inc.

    • To whom it may concern.

      This is Uli Wiegand, I am the owner of I.O.INC, Inter Ordnance. The person hiding behind Bubba Joe obviously has a personal problem with me. I know this person behind this fake name and he used to work for us a long time ago. Unfortunately he has no courage nor guts to approach me directly and discuss whatever issue there might be. So let us stick with facts and no “tales”.
      I do not understand why he hides and tries to bash our products, he never personally laid his eyes on nor handled or shot our new products.
      Having said that we, Inter Ordnance, offered 5 internet bloggers to test our rifles. Please contact us at 321-499-3800 and ask for Kathleen or Ramzi. We will send the rifle to you at 50% OFF MSRP to test and let us know your honest opinion, if you don’t like it simply return it and get your money back, if you like it you can keep it!. Log on to our website and look at the models you are interested in.
      The move to Florida’s space coast was a blessing. Back in Carolina we could not find good and professional engineers, machinists and assembly personnel. This is why we took the decision to move to Florida`s space coast with its qualified workforce. Many of our employees are former Nasa personnel,Army, Marine Corps and Air Force. The Team at IO is proud to manufacture firearms right here in the US.

      Please let me comment on each paragraph and you the educated reader can make up your own mind.

      In my opinion: Buyer Beware!

      I.O. Inc. or IO Inc. or Interordance of America Inc. or Interordance Inc. or similar variants are all the same company whose president is Ulrich H. Wiegand (aka Uli). Uli has renamed, rebranded and even moved facilities — all to escape his well-deserved reputation for poor quality, poor customer services, and in general, poor business practices.

      We hired new customer service personnel. We also bought a new computer systems which allows CS to track all firearms related services. We offer lifetime warranty. This is unheard of in the industry. If you experience any problems with our product, please call us and we will fix or replace the fire arm. Since we moved down to Florida the return rate went down to an all time low. This speaks about the quality and craftsman’s ship of our products.

      Uli’s AKs are a hodgepodge of imported and domestic parts of questionable quality and pedigree. Common problems include: bolt-hold-open issues; hammer/trigger/bolt assembly misalignment; improper riveting; failure-to-fire (FTF) due to various faulty bolt issues; loose stocks; various mis-feeding/cycling; magazine misalignment due to faulty receiver fabrication; improper parkerizing/finishing; worn springs, pistons, gas tubes; improper head-spacing; etc.

      Bubba Joe/ H.P please get your facts right. Back in the Carolina we started out with Romanian Parts kits and assembled them on to US made receivers and US made barrels and we used Tapco fire control components. The problem was that trunions were already pre drilled. This caused a misalignment of the trunnion and the receiver. Back then there was no bolt hold open feature available on our rifles. So again misinformation. Let us stick with facts:

      Over the last 2 years we invested heavily into tooling, CNC machinery . All our parts and components are 100% new and US made e.g, Our castings come form Ohio, our fully heat treated receivers out of Charlotte NC, Our barrels are Mossberg barrels which we nitrite in FL. Our springs and small parts come out of Illinois. Our magazines are manufactured in FL long with all other plastic components.

      All parts are 100% US. We machine the bolt, bolt carrier, trunnion and other parts in house. Later this year we will make our own barrels. We already purchased a gun drill and the other necessary equipment to manufacture our own barrel.

      Also our engineering team has designed and fabricated numerous fixtures to ensure quality and take the human errors out of the equation. These fixtures are being used after each sub-assembly after Test firing it goes through QC again.

      Besides posting lavish praises of IO products by fake customers to hide real quality and safety problems with his AKs, Uli even promises — no details in writing though — a lifetime warranty. There is no guarantee IO Inc. will be in business even a year from now.

      We are in business since 1995. Next year will be the 20th anniversary. We do not need fake customers to post fake comments. Our products speak for them self. Unlike Bubbo Joe, hiding and making false accusations we are straight forward and we welcome anyone to our plant to see for them self. Please make an appointment with Kathleen 321-499-800 ext 107.

      Uli is originally from Germany and most people associate German products like Mercedes-Benz cars with high quality; unfortunately, Uli’s I.O.Inc. is more closely associated with the Ford and its Pinto.

      Bubba Joe is right, I was born and raised in Germany. Germany has quality products and we try to follow this philosophy. I love the US and I became a US citizen this year. I am a firm believer of domestic production and this is why we stopped importing inferior eastern European made firearms and focused on domestic production.
      Bubba Joe, a Pinto was never made in Germany. Ford has actually a great reputation now!

      Did I forget to mention: Uli and his Interordnance of America, L.P., and related companies, were indicted on Tuesday, February 3, 2004, by a federal grand jury sitting in Charlotte on 83 counts alleging conspiracy, illegal importation of machine-guns, illegal possession and transfer of machine-guns, structuring, and money laundering.

      This is also old news. Back in 2004 my brother and I were indicted of a variety of “Fake” charges. All charges were dropped against me. Does anyone really believe that ATF would issue Licenses to me if I had a bad record, C’mon.

      Everyone who reads “Bubba Joe’s” comments will see that these accusations are groundless and fake. I personally invite anyone who is interested in our products to check them out either at the plant or at your local gun shop. This is my e-mail address. Please feel free to contact me directly [email protected]. We are proud to manufacture all products here in the US.

      You should verify all of the above for yourself before purchasing anything — especially AKs — from Uli and I.O Inc.

      I guess I do not need to comment the last sentence. It clearly shows that Buuba Joe has a personal problem with me.
      To sum everything up, check out our new rifles, feel them, inspect them and then let the best rifle win.

      Our entire production team, engineering team, customer service team and myself stand behind our products. Please see for yourself.

      God Bless

      Uli Wiegand

      • I’ll be honest, I had a horrid experience with one of your NC made rifles (as above).
        I now run a gun shop in Oklahoma City and publish gun reviews to my website.

        I plan on taking you up on the 50% off MSRP to review one of the new FL made guns, I will be completely honest in my review, it says a lot that you posted on here personally to defend your product.

        • Blake, I appreciate the honesty. Please contact Kathleen at 321-499-3800 ext 107 and e-mail her your FFL. Please let us know what model you want to get. Kind regards, Uli

        • Blake to place an order for the rifle of your choice, Please contact Kathleen or Me @ 321 499 3800 ext 107. thanks.

  20. I am a former US Army Special Forces Weapons Sergeant (MOS 18B) with multiple combat zone tours to include in Afghanistan.
    I have fired nearly every make and model of AK from around the world (some very high volumes of shooting) as well as carried in the field and taught with them.
    There is a bit of negative banter in this article’s comment section, so
    I have two points to make, so listen up troops:
    (1)
    I can vouch for both what the author (Josh) said and have many of own positive observations about I.O. inc. And their products.
    (2)
    Simply put:
    The American Made AKs produced by IO Inc. Are the only ones that I feel safe firing and the only ones that I would spend my own money on.

    From what I saw and experienced recently with Inter ordnance, I can see good things coming in the future.

  21. I just bought the IO sporter the other day despite reading all the negative reviews, took it out to the range today, and it failed. The bolt lug was jamming up against the factory supplied magazines. Every shot the bolt handle had to be manually slammed forward. You could see on the brand new magazine where it was starting to chip away at the plastic lip. Took pictures as evidence too. I really wanted to love this rifle and give it a chance, but I immediately traded it to a friend for a new HK. He placed a wasr 10 bolt into it, and now runs great. I would like to give the IO sporter another chance, but for the price of it, I may just have to pass.

    • Dear sir, the rifle is under warranty you can send it in anytime for repair, please have the person you traded with send it in, bolts shouldn’t be interchanged because the rifle is head spaced to that particular bolt.
      Please call us 3214993819 or visit our website.
      I hope you give our new line another try.

  22. I contacted Uli by email today to tell him about my bad experience in the past with IO firearms and to see how serious they were about their customer service. I received a prompt reply from Ron by email and spoke with him on the phone. The conversation was very pleasant, however they would not offer any discount due to not having the serial number and where I purchased the rifle almost 9 years ago. I got rid of the rifle within a week of purchase do to the severe issues with it. The whole purpose of contacting them was not to receive a discount but see how they handled an unhappy customer from the past. It seemed they were not concerned with a potential repeat customer. Having said all that to say this, I am still in the market for an AK platform rifle but may look elsewhere.

    • Dear Sir,

      My customer service team informed me that you could not provide the serial number, model nor where you have purchased the rifle. Therefore I can not offer the rifle at a 50% discount. Not having this information it is hard for us to verify anything. Having said that I offer you as a sign of good will the AKM 247 at $399.95. If you are interested in this offer please furnish us with your dealer information and a copy of his FFL.
      Best regards.

      Uli Wiegand.

      • Uli, thank you. It is this kind of customer service that instils confidence in me purchasing your product.

    • So wait, you called and said you purchased a rifle nine years ago, have no proof of purchase or even serial number, and cannot even say where you bought it, only that you had “severe problems” and kept it only a week, and you’re surprised that they weren’t willing to give you 50% off a brand new rifle?

      Hell, I’m surprised they didn’t simply laugh at you and hang up. Uli’s offer seems incredibly reasonable, given the circumstances.

      • Matt, Uli’s offer is extremely reasonable. The phone conversation I had with Ron was more in depth then what I posted here in the interest of brevity. As I stated before the main reason of the call was to see how they handled customer service issues from the past given their new facility’s and management. As you can all see Uli is a stand up guy that believes in his products and will stand by them.

  23. I will take uli up on his offer!! I just picked up my replacement rifle yesterday and have spent the last 2 days emailing io. First I wont write this to bash io, and second Ron in customer service is a standup guy and has done everything he can to make my situation right.
    I cant give a solid review yet because I have not shot the new rifle yet, I can only give you a first impression review. Before I do I want to add I purchased my rifle 2 years ago, I tried sending it in back when keith was there, after many failed attempts to get him on the phone I finally did and he was not helpful at all, so I just threw it back in the safe and forgot about it. After reading online about there move to Florida I decided to try and send it in again. My original rifle had a canted barrel, and would not shoot straight. I had to pay to send it to them, and was ignored when I asked about being reimburse. I called to ask about the progress on it and I was told it was next in line to be worked on, and the next day it showed up at my door. It was in poor shape, it looked horrible, so back to io it went. They did replace my rifle, I will say the replacement looked good fit and finish was good, no complaints. in fact I was impressed with it, but then I took it to the range. It would jam every couple of shots, tons of ammo and troubleshooting later I figured out the problem was in the gas hole on the barrel. So back to io it went, again it was replaced.
    So with all that I now have there latest rifle, so here is my first impressions.
    the good
    1. customer service is getting there, Ron is a standup guy no complaints about him.
    2. fit and finish, extremely better than the last 2 rifles. I have to be honest the improvements are there!! the rifle fills solid! mags fit tight no wobble, no noticeable cant.
    the bad
    1. there was some bad casting marks on my bolt carrier, but Ron was quick to offer to replace that
    2. the rifle I sent in had a bayonet lug, the one I got back did not. the bayonet lug was ground off, may be minor to some people but its not minor to me. I am extremely disappointed about it.

    remember I have not shot it yet but will do in the next day or 2, as of right now I will admit this is actually a nice rifle, but I am waiting to see if io is going to do anything to make it right on the bayonet lug! as of right now I am on the fence with io, If not for Ron I would completely bash them! I will update after a trip to the range

    • Dear sir, I’m glad you you like the fit and finish of the rifle, and the fact that it is solid. We appreciate the kind words.
      You said that you need to see what we are going to do to make it up to you? Well the last rifle we sent you is an upgrade from the one we replaced ( $200 value the wood sporter) Ron even offered you a free quad rail.we appreciate you and all our customers and we will try our best to please everyone.

      • uli I never received a upgrade. I have always had a sporter wood with scope rail and bayonet lug, I never had the rifle without those options. I have pictures of all 3 rifles, I also have all the old emails back when I sent my original rifle in to bob. Yes ron did offer to send me a quad rail, but that was because I had spent money on shipping, and just paid another 37.20 on my ffl transfer. The fact is 2 years after my original purchase I now have a rifle without the bayonet lug when the one I purchased had one. I am not trying to call you a liar uli, and I will take it that you are not calling me a liar.

        • just so there is no confusion the quad rail was discussed before I even received this rifle. I have spent a lot of money, ammo and time trying to get riffles in and out of the mail.

    • again I did not receive a free upgrade, yes ron said he would send me a quadrail for having to go out of pocket again for all the back and forth with the rifles, and for the record I have not received that yet. I am sure its in the mail. I did make a trip to the range today, but I had to cut my range trip short, but plan on going back tomorrow.
      I only ran 4 mags through the rifle today, 1 tapco, 1 Romanian, 1 Yugo, and 1 IO mag. Every mag fit tight with no wobble, and no jams today. I did have one minor issue today, the front sight would work itself up and down, it fits loose in the front sight base, so I could not zero today. I wont complain about that, quick fix I will order one online to replace it, but so far the rifle did not jam on any of the mags I ran. The io mags I have will only hold 26-27 rnds but again I think I can fix them.
      So far so good, I actually think this one will be good to go. I do plan on going back to the range tomorrow, early so I can run some more ammo, I have about 500rnds I will run through it tomorrow.
      So my only real complaint so far is just the bayonet lug, I know that might not be a big deal to some but i did not pay for a rifle without a bayonet lug?

      • uli the article states that you want everyone to have a great ownership experience.
        I assure you my experience has been nothing but great. I purchased my rifle the day before oboma was re elected, and I just now have a rifle that will function. I have had to ship my original rifle back 2 times, the replacement rifle had to be replaced, to get to the rifle I have now. The rifle I purchased was the wood sporter with scope rail and bayonet lug, so when you imply that I received a upgrade it does not settle with me well.
        I was told I would get a quadrail to make up for having to ship the rifles back and for the ffl transfer fees.
        I actually wanted a refund but was told that was not possible, and to give yall a chance to make it right, so I did, and I received a rifle without a bayonet lug, the opposite of a upgrade that you keep implying I received, a downgrade as far as I am concerned. So in the end I will say that my experience has not been greet, so my question to you is are you going to do anything to make it right, and will you acknowledge that I did receive a rifle without a bayonet lug?

        • Sir, thank you for your comments.
          I checked into your file and I was told by Ramzi and by Ron that a “free” quad rail was sent to you. Please call us for the tracking information. Ramzi, our mechanical engineer, tried to call you as well and did not get a hold of you. He left you a voicemail with his phone number.
          As far as what I could gather from Ron and Ramzi, my staff went out of their way to accommodate you.In your previous comments you mentioned that the rifle performed well.
          Regarding only 27rds in the magazine, please take the mag apart and turn the spring by 180 degrees. Then the magazine will accommodate 30rds.
          Please do not hesitate to contact us if we can be of any further assistance.

          Sincerely

          Uli Wiegand

        • I did speak with Ramzi, and I will say my opinion of IO has changed. Keep in mind I was 100% mind made up that I would never buy from IO again. I thought I would never say this but I would honestly say that IO is on the right track, and are heading in the right direction in quality control, and customer service. So the big question would I buy from IO again? YES in fact after the holidays I plan on buying a parts kit from io to build my own ak.
          I think it will take time for them to repair there image, and most wont give you guys a second chance but I think in time all the bad reviews and opinions will change, mine did.

  24. Received my rifle the other day.
    Fit and finish looks much better than their previous rifles.
    I also like the fact that they have gone away from the horrid old club-stock and furniture and gone for a nearly identical set to what Arsenal Inc uses. Impressed that EVERYTHING on this gun has a “USA” on it, even the front trunnion, my last IO had a Romanian front trunnion. The gun also comes with a recoil buffer already installed, nice touch. Plan on shooting it this week for a review on my site. Looking forward to it.

    Kathleen provided exceptional customer service, good job guys. Will let everyone know how it shoots.

    • Dear Sir,
      Thank you for your kind words. It is always great to hear if my staff does a good job. I will tell Kathleen about your kind comments. Please let us know your feedback once you had a chance to shoot your rifle at the range.
      Have a great weekend.

      Uli

  25. Hi, my name is really John, and I own several ak’s none of which are American made. I have always completed extensive research on any firearm I purchase before doing so and that is why so far I do not own an American ak variant rifle. With that being said, least anyone regard myself as a “commy”, I’ve always wanted a great American made ak style rifle and that’s why I’m still researching.
    I also want to say I understand completely when it comes to being outraged over “garbage firearms”. This happened to me when I purchased an EAA imported Tanfoglio Witness 10mm pistol.
    However, I must say, as we all know, we are ALL prone to make mistakes and need a second, and all to often more, chance(s).
    There are compelling arguments on both sides, making it even harder to make a decision. I would love to “handle” one before purchasing it or take the “50%” offer, but I’m sure the door on one of those avenues is closed by now and the other is not available.
    I look forward to more detailed reviews, perhaps some videos.
    I also what to wish I.O. Inc. and its owners the very best of luck in their endeavors to make a great American made ak.
    Sincerely,
    God bless,
    John West

    • I left a review on my website in the blog section, at soonerstatearsenal.com.
      I took them up on the 50% off offer and I was in no way disappointed.

  26. I knew IO had bad reputation, but seeing that the OWNER of the company was willing to extend himself to potential customers plus back his products with a LIFETIME warranty, I purchase one of the AKM247 models. Upon inspection, it was easy to see why people bash these rifles. Poor rivet work, the bolt would get stuck on the hammer when charging it, some metal flashing was left in the rear sight groove. I never even fired the weapon before sending it back to IO.

    • Dear sir, I find that hard to believe first of all the rear sight is an investment casting which means there is no machining performed on it thus no metal shavings, there’s no way that the rivets will come out the way you describe them simply because the inspection jig that we install every rifle in won’t allow a rifle to fit in it if the rifle’s rivets aren’t pushed in.
      When you start bashing a product back it up with some pictures at least. Please reply to me with the serial number of the rifle to my email so I can verify that in fact you have indeed purchased our brand. If indeed what you say is true I will personally call you, apologize and send you a free rifle.

      • It shouldn’t be hard to believe because you have the rifle right now. I sent the pictures to Ron Cornell ([email protected]), who in turn, opened a “RMA” (#927 for reference) and provided me with a FedEx Shipping label. Tracking confirmed the rifle was received at your FL location Monday.

        I would be happy to send you the pic I took of the rivet work and the serial as well. What is your email sir?

  27. After not receiving a response Monday morning, I reached out to Ramzi Rafic Kheireddine with the following email:

    Good morning sir.

    I am following up (in a not so public way) to the comments you made regarding my post to the above referenced article. Please understand what I said was not intended to defame your organization, but was to portray an actual customer experience, as the article (and Uli’s posts) was a driving force in me “taking the leap of faith” on your product.

    Have you had the opportunity to look at my rifle? I have attached the same pictures sent to Ron for your review. I did not take a picture of the rear sight because it was not the focal point of my complaint. I planned to modify it along the lines of Jim Fuller’s design at some point anyway. However, the fact still remains that a clump of metal is stuck in the groove of the sight.

    Regards,

    This was Ramzi’s response:

    Good day Brian,

    I did get a chance to look at your rifle this morning and I was planning to respond on the blog later on but here is my response since you emailed me.
    First of the rifle is dismantled, I don’t understand if you haven’t shot it why take the trigger group pin, safety selector etc… out?
    To answer your comment from the blog of course if you pull the charging handle slowly it will stop ( the hammer applies an upward pressure onto the bottom of the carrier causing it to get stuck when charging slowly. The gun is made of brand new parts and not surplus like other brands so all the mechanical components need to be worn in (100 rounds at least). Once it is worn in the carrier will slide with less friction on top of the hammer.
    Second, yes the lower right rivet is indeed not flush at the 9 o’clock position and is seated perfectly on the other side. However when I read your comments it sounded like all the rivets were bad! And this particular rivet will not fail or affect the performance of the rifle.
    Third, the rear sight notch had a tiny metal flashing that I took out with the tip of my pocket knife and a magnifying glass.

    Brian, I know now that your intentions were not to bash us online, but that’s not how it sounded. I can understand if we said we won’t fix it or replace it.
    We will drill the rivet out and re-rivet a new one and change the rear sight. I will also include a couple of clear magazines back with your rifle. Brian our goal is to please all our customers and treat them right, that’s why we offer a lifetime warranty. Please let me know If you need anything else.

    Have a merry Christmas and a happy new year

    Kind Regards,

    I have sent the following email as a follow-up:

    Thank you, Ramzi.​

    I must say I am not pleased with how this has been handled though. Nothing stated in my post was false, you have confirmed this in your response to me today.

    The bolt does indeed stick. I have researched this with other rifles using the G2 trigger system and this is a characteristic of the hammer’s profile. With use this will subside. This is my first AK platform rifle using this system.
    “To answer your comment from the blog of course if you pull the charging handle slowly it will stop ( the hammer applies an upward pressure onto the bottom of the carrier causing it to get stuck when charging slowly. The gun is made of brand new parts and not surplus like other brands so all the mechanical components need to be worn in (100 rounds at least). Once it is worn in the carrier will slide with less friction on top of the hammer.”

    Properly seated rivets sit flush against the surface at the underside of the rivet’s crown. You acknowledged this was clearly not the case with my rifle.
    ” Second, yes the lower right rivet is indeed not flush at the 9 o’clock position and is seated perfectly on the other side.”

    I stated the rear sight had metal flashing stuck in the sighting groove, and you have acknowledged this as well.
    “Third, the rear sight notch had a tiny metal flashing that I took out with the tip of my pocket knife and a magnifying glass.”

    “First of the rifle is dismantled, I don’t understand if you haven’t shot it why take the trigger group pin, safety selector etc… out?”
    To answer this question about the rifle being “dismantled”. I removed aftermarket additions (Krebs safety selector, Tapco retaining plate, Manticore MB) prior to mailing the rifle for the RMA as I was told i could not be guaranteed they could be accounted for during the servicing process. They were removed at the FedEx store when this was discovered, just moments before mailing it off.

    I do not want any clear mags as I will have no use for them, but thank you for offering. I do however expect an apology to be made for basically calling me a liar.

  28. “When you start bashing a product back it up with some pictures at least. Please reply to me with the serial number of the rifle to my email so I can verify that in fact you have indeed purchased our brand. If indeed what you say is true I will personally call you, apologize and send you a free rifle”

    I WISH I could post pictures to this blog. But still, no apology… not holding my breath for a free rifle LOL.

    • Brian thanks for your reply, I never called you a liar. I was trying to be polite and courteous to you in my response. You obviously twisted the meaning of my email again, tried to contact me outside the forum and post my response, if your objective was to make me look bad, Bravo…
      you evidently don’t know much about the mechanics of an AK, “The bolt does indeed stick. I have researched this with other rifles using the G2 trigger system and this is a characteristic of the hammer’s profile” your own words.
      Well kind sir it’s the carrier that gets the pressure from the hammer not the bolt, you need to do some research on that a bit more to familiarize yourself with the mechanism. Also please practice installing the shepard’s hook correctly and not bend it by forcing it over the trigger pins incorrectly, if it’s installed inaccurately (the way you returned the rifle) it will malfunction and cause damage and possible injury.
      As for the rear sight you said it was a machining burr, again you were wrong, it was a flashing/dirt that was removed with the tip of my pocket knife. You just wanted to make us look bad for a small (.005”) piece of metal that was on the rear sight. You really are complaining about that!
      Third you said “the rivet job on the gun is horrible….” But you failed to mention that it’s only 1 rivet out of 15 rivets on the receiver that had a minor to NO effect on the functionality of the weapon. I’m starting to wonder if you are getting paid from the competition to bash us! Especially when I went over and beyond by promptly getting back with you, fixing the rivet you complained about, included 2 free mags and sending back your rifle out in less than 5 working days, someone else would have said thank you for standing behind your product and for being proactive.
      God Bless you!

      • Tapco’s retaining plate tab that is bent at a 90 degree angle at the top to aid in installation. You should know this because it appears IO copied their design. I would have left the original in place had it not appeared inferior to the Tapco design. So no sir, I did not bend anything.

        Check here: http://www.tapco.com/products/ak/index.php?_a=viewProd&productId=59

        I know full well it is the bolt CARRIER getting stuck on the hammer. It is the hammer’s profile (not having a rounded surface) that is causing this.

        I mentioned in my first post that there was a bit of FLASHING (go back and read it) stuck in the rear sight. As in flashing left over from the casting process. I do not believe it was removed with a simple pocket knife, but it was good of you to not deny it being there.

        As for the rivet not affecting functionality, I would not want to stick a device with explosive properties next to my face that has structural mechanisms out of spec. I wouldn’t want to find myself being the next Darwin Award winner. That doesn’t matter anyway because you claimed your rifles must pass through an inspection jig that will not allow the rifle to fit if all rivets have not been pushed in. Clearly not the case here though, right? – rhetorical question, don’t actually answer that, Ramzi…

        You cannot discredit my comments, especially when they are backed by your own words. And no, I do not work for nor am I getting paid by your competition. That’s a joke. I do however, work hard for my money and get pretty pissed when I find out it was not spent well.

      • Its like this you as a manufacturer have a duty to your customer to provide a product esp a firearm thats in perfect condition,Not one they have to fine tune and fix issues no matter how small they are once they reciever your product you sent them,Thats what a Final Inspection is and should be done for each and every firearm or product,Also If you had a policy like many reputiable companys have that the customer is always right no matter what and just did what it takes to make them happy you would not be on here argueing back and forth in a un professional manner with your customers who pay your bills. Your rifles should have a final inspection by a professionaly qualified inspector the best man or woman you have who would have caught those minor flaws,had them fixed and this gentleman would have only had praise for you and your product.But when you assemble rifles and send them out with no final inspections or someone who is unqualified to inspect this is the type of quality control problems you get,Your customer is unhappy,He bought a brand new rifle from you,Why should he have to fix your shoddy workmanship on the rivit or accept it on a new rifle,much less take his pocket knife and dig whatever crap or crud is stuck anywhere ,That should have been done by you the Manufacturer not him.You offered him a new rifle if the rivet was messed up,Now send him a New Rifle. Dont shoot your mouth off if your not willing to back it up.Personaly I have not bought or owned a AK-47 from you,But am considering it,But thought id read all of these comments to see if it was a good idea or if I should go elsewhere.What I do not like is how Managers or CS argue back and forth with a customer who is not happy,Im thinking that could be me if I order a rifle and a few small things are wrong with it.I am paying for a NEW rifle,Not a scratched one not one with small flaws the company over looks and expects me to overlook it when im paying full price for a NEW rifles,What they call rifles like that in the industry is Blemished if your not willing to do what it takes to make it perfect and those are sold at reduced rates.Its not the customers Fault you sold them a rifle thats not perfect,A new product is perfect,Not something they need to work on or fix when they get it home because you failed them in provideing them a perfect new firearm..You sire are wrong for argueing with this customer,critiseing this customer and belittleing this customer.He was unhappy with the gun you sold him ,You should fix it and send it back peroid as it should have been when you first shipped it,The customer should not have to be your final quality control employee,Obviously you either do not have one or you need to get a better one so you do not have these little issues that go out the door that could easily have been corrected in minutes if anyone at your company cared enough to fix them,any QC that looked that gun over would have spotted those little issues to you,but to someone putting down $899.00 or more for a NEW firearm those are big issues and if you want to become a big respected company,You need to pay attention to the details,not just over look it and send it out .You should send this man that weapon you promised and if you have a QC person retrain them or find someone else to do that job,if you do not have one get one it will save you a lot of problems like this.

    • Brian, you should apologize to them for wasting their time, you should apologize to us for wasting our time with your posts, and you should apologize to yourself for being such a dbag.

  29. I sent Uli an email and called the company this morning. I am in the market for an AK rifle and after reading how confident he was with his products I was very intrigued.the fact that they were going to offer a rifle at 50 percent off to those of us who were skeptical sounded amazing. unfortunately, I was told that was going to be going to happen for 10 rifles.Apparently all of those have been sold now. That seems a little different than it sounded in the posts that were written here by the owners. I wish them good luck, I guess I am back in the market for a WASR.