Remington Arms has thrown in the towel re: claims that their flagship Model 700 rifles are not drop safe/safe from unintentional discharges. The company has just announced (on a Friday, of course) a Voluntary Product Recall of all 700s and Model Seven’s with the X-Mark Pro triggers manufactured from May 1, 2006 to April 9, 2014. No doubt The Freedom Group announcement accompanies an agreement to settle the lawsuits filed against the company by injured parties.
Equally certain: the payout will trigger the arrival of an entire fleet of ambulance chasers. Add in the cost of this recall and man, that’s got to hurt. But not as much as getting shot by your own rifle.
Remington Announces Voluntary Product Recall
Urges Model 700TM and Model SevenTM Owners to Take Immediate Action
Madison, N.C. – Remington Arms Company, LLC (“Remington”) today announced a voluntary recall of Model 700TM and Model SevenTM rifles with X-Mark Pro® (“XMP®”) triggers, manufactured from May 1, 2006 to April 9, 2014. Senior Remington engineers determined that some Model 700 and Model Seven rifles with XMP triggers could, under certain circumstances, unintentionally discharge.
IN THE INTEREST OF SAFETY, THESE PRODUCTS ARE BEING RECALLED . . .
Remington’s investigation determined that some XMP triggers might have excess bonding agent used in the assembly process, which could cause an unintentional discharge. Therefore, Remington is recalling ALL affected products to fully inspect and clean the XMP triggers with a specialized process.
Remington has advised customers to immediately cease use of recalled rifles and return them to Remington free of charge. The rifles will be inspected, specialty cleaned, tested, and returned as soon as possible. Do not attempt to diagnose or repair recalled rifles.
Remington established a dedicated website and toll-free hotline to help consumers determine whether their Model 700 or Model Seven rifle(s) are subject to recall:
• Website: http://xmprecall.remington.com
• Toll-Free Hotline: 1-800-243-9700 (Prompt #3 then Prompt #1) Monday throughFriday, 9 a.m. to 5 p.m. EDT.
The website and hotline provide guidance on returning recalled rifles free of charge.
“Remington takes safety extremely seriously,” said Teddy Novin, Director of Public Affairs and Communications. “While we have the utmost confidence in the design of the XMP trigger, we are undertaking this recall in the interest of customer safety, to remove any potential excess bonding agent applied in the assembly process. We have established significant safety and technical resources to determine which rifles are affected and to minimize any risks. Our goal is to have every recalled firearm inspected, specialty cleaned, tested and returned as soon as possible.”
“We’re putting our customers and their safety first by voluntarily recalling all potentially affected rifles. We also want to take this opportunity to remind everyone of the Ten Commandments of Firearm Safety,” Novin concluded.
The Ten Commandments of Firearms Safety
- Always keep the muzzle pointed in a safe direction.
- Firearms should be unloaded when not actually in use.
- Don’t rely on your gun’s safety.
- Be sure of your target and what’s beyond it.
- Use proper ammunition.
- If your gun fails to fire when the trigger is pulled, handle with care.
- Always wear eye and ear protection when shooting.
- Be sure the barrel is clear of obstructions before shooting.
- Don’t alter or modify your gun and have it serviced regularly.
- Learn the mechanical and handling characteristics of the firearm you are using.
Remington is informing consumers through a broad range of communications channels, including media outreach, targeted advertising and digital media.
Huh. I have 2 that fall within the date range. Seems like it would be easier just to grab a couple Timneys or Jewells. Too bad as well, I’ve had no complaints with the XMP triggers, My .264 Win Mag Sendero is a tack driver and my .260 is a commemorative which I’d rather keep all original even though it’ll probably never be worth anything.
Owe. It’s stuck in my cinnamon bun!
I have several Glocks of different sizes, I love them all. I also have other brand guns many of these are also very good. Bottom line a Glock will shoot every time, I trust my life with these guns, Glock is my conceal carry weapon.
Put the BOD of Sig under charges as well. They are guilty as hell too.
Awwwww Man. Are you kidding me? “Your firearm is affected”
After they replaced the Walker trigger with X-Mark for this very reason???
Man, WTF. I am so not buying anymore FreedomGroup bullshit ever again.
“GunDocx® is first and foremost a software system to create purpose-built, customized gun trusts with all the necessary documents to help gun owners to own, share, and pass on a valued gun collection just the way he or she wants.”
Sooooo….it’s “Click on one from Column A, one from Column B, and any two from Column C” computer-generated boilerplate then? Isn’t that essentially what FirearmConcierge claimed? The interestingly, the author both disputes this claim, and provides evidence supporting it two sentences away.
Not that simple. Like anything, garbage in, garbage out. A good attorney knows the right questions to ask to get the particular provisions that serve your purpose. Yes, much of the language, on a paragraph to paragraph basis, is “boilerplate” in the same sense that an insurance policy is “boilerplate”–but this is really a good thing, because courts are more apt to interpret the same language the same way time and time again, thus lending predictability to any given situation. The English language is, as y’all know full well, ambiguous more often than not, and anything that reduces or eliminates ambiguities is a good thing. Still, each trust must be tailored to each client. I have seen enough instances where someone, to avoid paying a lawyer, did what you suggest–picked various paragraphs or provisions that he/she thought sounded good–and ended up with an unenforceable contract. Beware GIGO. It’s cheaper to pay a lawyer to do it right the first time than to pay a lawyer substantially more to untangle the lovely mess you’ve gotten yourself into.
In the future, police officers in the Empire State will have cool looking uniforms, the latest in electronic weaponry, but will still miss their targets, even at point blank range.
If I were the head of DHS I would suggest he watch the movie “300”. If the Feds kill the home owners, the militia members, and the protesters it will now be in vein. It will start as a whisper or maybe a breeze and grow into an enormously loud inferno of “We the People” taking back our country and seeking revenge for the innocent. The government may think it has control over us, but as seen in the middle east a small group of fighters can cause a lot of damage. Now think about the insurgents in the middle east and imagine them with the knowledge and tools of the average american. If I were the tyrannical government it would scare the crap out of me. Especially knowing that as average citizens we have tools that can knock a commanding officers head off from almost 2 miles away. I really hope the Feds don’t decide to kill everyone and have Eric Holder bullshit everyone until Obama’s out of office. That there is the making for some war.
I would appreciate if Dyspeptic Gunsmith could weigh in on this. I’ve got a decent gunsmith just few miles down the road, and I don’t see why they couldn’t just do a little cleaning and smithing. I’ve also thoroughly function checked my 700 LTR .308 and took a deer with it last season. I’ve only got about 200 rounds with it, but I’ve had no issues whatsoever. Further, I was warned about the trigger issue and attempted to create a malfunction on the range with the rifle pointed in the safe direction. Why couldn’t a good gunsmith just give it a once over?
Checking the gun again, I still couldn’t induce a malfunction. The gun just doesn’t seem like a ticking timebomb to me.
I don’t feel like being without the gun for months, or having my Burris XTR 312 which is perfectly mounted in US Optic rings getting screwed with. I figure 1/2 – 3/4 MOA is the best she’ll do with the current scope and stock anyways, but I really don’t want to re-mount and re-level the scope.
I really just bought a new 700 two days ago, ha! How can I find out if my rifle was produced during these dates?
Nevermind, I clicked on the link. Whoops!
Freedom Group Has ruined Remmington, Bushmaster, DPMS, Ohh and lets not forget Marlin! Just the name “FREEDOM GROUP”, that’s like naming a used car lot “HONEST JOHN’s”. If you need to advertise what you stand for, chances are you don’t stand for shit! That’s why I cant stand a firearms company ran buy a bunch of non gun using bean counters. The reason why Remington didn’t recall the Walker trigger was paying a few wrongful death suits, was cheaper than recalling 10’s of thousands of rifles, which Remington claimed would bankrupt them.
always keep $100 cash, what happens if your debit or credit cards suddenly do not work ?
“Of course, on-duty carry presents a whole new set of problems. Soldiers carrying their own firearms in their own holsters is an impractical concept and puts them out of uniform. The military runs on uniformity and regulation. I just don’t see that happening. What could happen is some sort of “Unit Security” officers: designated soldiers carrying military sidearms in military holsters. This would require a massive rewrite of decades-old Army Regulations.”
Of course we could always return to the practice of issuing firearms you know like we do when we deploy. Or when we go to the range. Or in Basic-freaking-training. It’s not as if the Army and other branches of the US Military don’t have an inventory of side-arms for issue and the appropriate accessories for them. We even have regulations governing their wear. No reason we can’t go back to this practice especially since the military as a whole is no longer as large as the army by itself was during the author’s service.
Geez, the idiot media does not even watch Mythbusters, otherwise they’d know a bullet is not a lethal projectile unless it is in the barrel. Simple physics, the lighter casing breaks off from the heavier bullet and bounces around harmlessly. Apparently too simple physics for the media, or much more likely, the media couldn’t be that honest, they couldn’t help themselves but to be the extremely dishonest and misleading evil fraud artists
Several have asked or commented on all the lands the Federal government took from (mostly) the western states. I think Texas was the last state that kept all of it’s lands. Alaska, I think is 90 percent “owned” by the feds. Article 1 section 8 of the constitution enumerates the allowed functions of the US government includes the following on ownership of lands: “To exercise exclusive Legislation in all Cases whatsoever, over such District (not exceeding ten Miles square) as may, by Cession of particular States, and the Acceptance of Congress, become the Seat of the Government of the United States, and to exercise like Authority over all Places purchased by the Consent of the Legislature of the State in which the Same shall be, for the Erection of Forts, Magazines, Arsenals, dock-Yards, and other needful Buildings;”
Does anyone find in this miles and miles of raw land? The answer is no. So, those who say that the federal government under the constitution does not “own” that land is correct. But it is hard to argue with the almost absolute power Washington has taken from the people.
“Three and a half hours of lockdown” for a single 22 casing. Wow! I should have thought of that when I was a kid. I could have slipped a whole belt of 50 BMG in the school just as I was leaving for the day, and probably not had to go back to school for a couple of months while they were trying to figure out where it came from!
My wife is a school teacher in an inner city school where she loves to teach. When I brought up the situation detailed in this report, she told me, “Don’t tell any of my students about this. They will bring a bullet or shell casing and toss it over the fence every night to get out of class the next day!” ha. You are so right.
The FAA just closed off the airspace above the ranch.
NOTAM : 4/1687
FDC 4/1687 ZLA NV..AIRSPACE MESQUITE, NV..TEMPORARY FLIGHT RESTRICTIONS WITHIN AREA DEFINED AS 3NM RADIUS OF 364624N/1141113W (MMM71 RADIAL AT 4.3NM) SFC-3000FT AGL LAW ENFORCEMENT INVESTIGATION. PURSUANT TO 14 CFR SECTION 91.137(A)(1) TEMPORARY FLIGHT RESTRICTIONS ARE IN EFFECT. ONLY RELIEF AIRCRAFT OPERATIONS UNDER DIRECTION OF BLM ARE AUTHORIZED IN THE AIRSPACE. BLM TELEPHONE 702-335-3191 IS IN CHARGE OF ON SCENE EMERGENCY RESPONSE ACTIVITY. LOS ANGELES /ZLA/ ARTCC TELEPHONE 661-265-8205 IS THE FAA COORDINATION FACILITY. 1404112140-1405111434
http://tfr.faa.gov/save_pages/notam_actual_4_1687.html
Did that fool actually pay someone money to do that to him?
I think I’ve got a Babel Fish in this ear. Can you give me a really weak shot in there to help me get it out, please?
Ten points if you know where the Babel Fish reference came from.
“where they keep the more than 3700 firearms they use for testing ammunition”
You had me at “more than 3,700” ….
Yowzers.
Here is my suggestion to anyone on the fence about not fixing this. Take the time and get it fixed. Know what kind of weapon you have in your hand and truly dont rely on the thought that you have shoot this weapon thousand of times without issue. It only takes once. In my opinion this has been an issue for years and has been proven. In my personal opinion/experiance this weapon is not safe and I eould not have one in my collection
Holy crap, I just remembered somebody bringing a spent .50BMG shell to my high school circa 2000-2002. I think they said it was a 30mm GAU-8 shell, but looking back, no way. Anyhow, dude showed it off, no panic, no lockdown, not even a second glance. All this in metropolitan Sacramento. I’d completely forgotten about that, heh.
Justice Stevens’ profound misunderstanding of the history and decision itself of United States v. Miller, as expressed in his Heller dissent, reveals his lack of scholarship and anti-firearm prejudice.
Just remember Waco people… The military and cops left when the heat was on and then when everything cooled down they came in and took over the land and waged war on an innocent family just like the Bundy’s. The militia and supporters need to stay even if the government appears to have backed down.
MAIG is already preparing a “See, you will get shot with your own gun” statement.
Being a lawyer and history nut I prefer not to rely entirely upon the various Courts’ decisions when it comes to historical research of the Second Amendment and its interpretation in the 18th and 19th Centuries.
As such, I rely upon these sources, in addition to the debate transcripts when the BoR was being ratified in the various States.
These summaries were provided by Eugene Volokh, and I highly recommend you review his materials at: http://www2.law.ucla.edu/volokh/2amteach/sources.htm
A. William Blackstone, Commentaries on the Laws of England (1765)
In the three preceding articles we have taken a short view of the principal absolute rights [personal security, personal liberty, private property] which appertain to every Englishman. But in vain would these rights be declared, ascertained, and protected by the dead letter of the laws, if the constitution had provided no other method to secure their actual enjoyment. It has therefore established certain other auxiliary subordinate rights of the subject, which serve principally as outworks or barriers to protect and maintain inviolate the three great and primary rights, of personal security, personal liberty, and private property.
1. The constitution, powers, and privileges of parliament . . . .
2. The limitation of the king’s prerogative . . . .
3. . . . [A]pplying to the courts of justice for redress of injuries.
4. . . . [T]he right of petitioning the king, or either house of parliament, for the redress of grievances.
5. The fifth and last auxiliary right of the subject, that I shall at present mention, is that of having arms for their defence, suitable to their condition and degree, and such as are allowed by law. Which is also declared by the same statute . . . and is indeed a public allowance, under due restrictions, of the natural right of resistance and self-preservation, when the sanctions of society and laws are found insufficient to restrain the violence of oppression.
. . . [T]o vindicate [the three primary rights], when actually violated or attacked, the subjects of England are entitled, in the first place, to the regular administration and free course of justice in the courts of law; next, to the right of petitioning the king and parliament for redress of grievances; and, lastly, to the right of having and using arms for self-preservation and defence.
B. St. George Tucker, Blackstone’s Commentaries (1803)
[Annotation to Blackstone’s discussion of the right to have arms as the fifth and last auxiliary right:]
The fifth and last auxiliary right of the subject, that I shall at present mention, is that of having arms for their defence suitable to their condition and degree, and such as are allowed by law.
The right of the people to keep and bear arms shall not be infringed, and this without any qualification as to their condition or degree, as is the case in the British government.
Whoever examines the forest, and game laws in the British code, will readily perceive that the right of keeping arms is effectually taken away from the people of England. The commentator himself informs us, “that the prevention of popular insurrections and resistence [sic] to government by disarming the bulk of the people, is a reason oftener meant than avowed by the makers of the forest and game laws.”
[A separate discussion in an Appendix, specifically about the Second Amendment.]
A well regulated militia being necessary to the security of a free state, the right of the people to keep, and bear arms, shall not be infringed.
This may be considered as the true palladium of liberty . . . . The right of self defence is the first law of nature: in most governments it has been the study of rulers to confine this right within the narrowest limits possible. Wherever standing armies are kept up, and the right of the people to keep and bear arms, is under any colour or pretext whatsoever, prohibited, liberty, if not already annihilated, is on the brink of destruction.
In England, the people have been disarmed, generally, under the specious pretext of preserving the game: a never failing lure to bring over the landed aristocracy to support any measure, under that mask, though calculated for very different purposes. True it is, their bill of rights seems at first view to counteract this policy: but the right of bearing arms is confined to protestants, and the words suitable to their condition and degree, have been interpreted to authorise the prohibition of keeping a gun or other engine for the destruction of game, to any farmer, or inferior tradesman, or other person not qualified to kill game. So that not one man in five hundred can keep a gun in his house without being subject to a penalty.
C. Justice Joseph Story, Commentaries on the Constitution of the United States (1833)
The next amendment is: “A well regulated militia being necessary to the security of a free state, the right of the people to keep and bear arms shall not be infringed.” {[In Story’s Familiar Exposition of the Constitution of the United States (1840), the following two sentences are also added:] One of the ordinary modes, by which tyrants accomplish their purposes without resistance, is, by disarming the people, and making it an offence to keep arms, and by substituting a regular army in the stead of a resort to the militia. The friends of a free government cannot be too watchful, to overcome the dangerous tendency of the public mind to sacrifice, for the sake of mere private convenience, this powerful check upon the designs of ambitious men.}
The importance of this article will scarcely be doubted by any persons, who have duly reflected upon the subject. The militia is the natural defence of a free country against sudden foreign invasions, domestic insurrections, and domestic usurpations of power by rulers. It is against sound policy for a free people to keep up large military establishments and standing armies in time of peace, both from the enormous expenses, with which they are attended, and the facile means, which they afford to ambitious and unprincipled rulers, to subvert the government, or trample upon the rights of the people. The right of the citizens to keep and bear arms has justly been considered, as the palladium of the liberties of a republic; since it offers a strong moral check against the usurpation and arbitrary power of rulers; and will generally, even if these are successful in the first instance, enable the people to resist and triumph over them. And yet, though this truth would seem so clear, and the importance of a well regulated militia would seem so undeniable, it cannot be disguised, that among the American people there is a growing indifference to any system of militia discipline, and a strong disposition, from a sense of its burthens, to be rid of all regulations. How it is practicable to keep the people duly armed without some organization, it is difficult to see. There is certainly no small danger, that indifference may lead to disgust, and disgust to contempt; and thus gradually undermine all the protection intended by this clause of our national bill of rights.
D. Thomas Cooley, General Principles of Constitutional Law (1880)
22
Section IV. — The Right to Keep and Bear Arms.
The Constitution. — By the Second Amendment to the Constitution it is declared that, “a well-regulated militia being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.”
The amendment, like most other provisions in the Constitution, has a history. It was adopted with some modification and enlargement from the English Bill of Rights of 1688, where it stood as a protest against arbitrary action of the overturned dynasty in disarming the people, and as a pledge of the new rulers that this tyrannical action should cease. The right declared was meant to be a strong moral check against the usurpation and arbitrary power of rulers, and as a necessary and efficient means of regaining rights when temporarily overturned by usurpation.
The Right is General. — It may be supposed from the phraseology of this provision that the right to keep and bear arms was only guaranteed to the militia; but this would be an interpretation not warranted by the intent. The militia, as has been elsewhere explained, consists of those persons who, under the law, are liable to the performance of military duty, and are officered and enrolled for service when called upon. But the law may make provision for the enrolment of all who are fit to perform military duty, or of a small number only, or it may wholly omit to make any provision at all; and if the right were limited to those enrolled, the purpose of this guaranty might be defeated altogether by the action or neglect to act of the government it was meant to hold in check. The meaning of the provision undoubtedly is, that the people, from whom the militia must be taken, shall have the right to keep and bear arms, and they need no permission or regulation of law for the purpose. But this enables the government to have a well regulated militia; for to bear arms implies something more than the mere keeping; it implies the learning to handle and use them in a way that makes those who keep them ready for their efficient use; in other words, it implies the right to meet for voluntary discipline in arms, observing in doing so the laws of public order.
Standing Army. — A further purpose of this amendment is, to preclude any necessity or reasonable excuse for keeping up a standing army. A standing army is condemned by the traditions and sentiments of the people, as being as dangerous to the liberties of the people as the general preparation of the people for the defence of their institutions with arms is preservative of them.
What Arms may be kept. — The arms intended by the Constitution are such as are suitable for the general defence of the community against invasion or oppression, and the secret carrying of those suited merely to deadly individual encounters may be prohibited.
Isn’t the ammo this company makes really weird? I looked at their website and all their handgun bullets are extremely low mass. The .223 round they make is more conventional but it looks strange, like it was painted or something. It is all lead free.
I’m not sure this is the best choice of ammo to use for testing? I guess it probably won’t matter for function testing… or will it?
“…a little concerned that we might be selling our credibility for the price of a little 5.56 NATO ammo…”
Now, you start talking about .22LR on the other hand, all bets are off. My credibility cannot be cheaply bought, but .22LR by the case is a good start.
(Liberty is not, to my knowledge, supplying .22LR.)
They claim this is an issue if you “DROP YOUR WEAPON” that it may go off.. that’s an easy fix, as I was instructed years ago,, “You don’t drop your weapon” your life could depend on it..
Any weapon if you drop it has the potential of discharging, this is carelessness by the user.. and adjusting the trigger to your liking is not a fault of the manufacturer… Again its your damn fault..
Ex: I have a 12 ga Mossberg 500, it has discharged two times on me with out touching the trigger..
1st time, I tapped the butt of the stock to hard on the ground, yes it discharged.. w/o touching the trigger,
2nd time: I let it slip and bounced the stock against the ground while reaching in a briar patch to retrieve my rabbit, yeap it discharged with out touching the trigger again and left shot burns on the back of my shoulder and hat..
Does that mean its a default?? NO it was careless ness on my part.
Moral>>.. Don’t Drop your damn weapon” it could cost you ye manufacturer our life.. It ain’t the fault of the manufacture that you are careless…… The gun doesn’t kill unless a human screws up. Don’t believe me,, lay it down or stand it in a corner for the day.. see how many it kills…
A friend of mine recently had the same trouble with his M70 Win in .308.
His rifle looked like it had never been properly cleaned.
Is it possible that it’s really just operator error in most cases or just a really isolated case here and there with pretty much ALL models of rifles?
I’ve owned several M700s over the years – currently have 4 in my safe – and have NEVER experienced this problem.
????
Website has been down all day. Typical.
NEW definition of Gun Control: Buy a Remington 700!
Better you learn from the company then from an accident. They are admitting to a problem and fixing it. It is an inconvenience, but they are fixing it. I am not in any way affiliated with Remington, just happy they left NY for friendlier territory.
Meaningless for anyone like myself who put a aftermarket trigger in. I went with Timney for my 700 SPS Tach ACC.
And while I’m no fan of Freedom Group the recall is about too much loctite or whatever being used, not inferior parts. Anyone who says the 700 rem is junk obviously has no idea what they are talking about.
I submitted my serial number to their website and was told it needed to be send in. That was April 13. Now, a month later, I am still waiting for their pre-paid shipping tags, boxes and written instructions. I’ve emailed them twice and never heard back. Calling their phone make you wait forever.
It does not look to me Remington is able to deal with this recall. If it takes this long to get their return box, how long will it take for the repair.
I have been talking to Remington about the recall. Mine is on the list. They are offering a discount but it is on a separate site and is basically a bunch of BS trinkets to ensure they are not out much money. The big issue is that you have to take everything off the gun and send it in. Everything. You have to take off the scope, rings and anything else that did not come in the box when you bought it. We all spend a lot of money and time on the gear, ammo and time to get our gun the way we want them. Remington on the phone did not seem to acknowledge that. It was obvious they were reading form what the lawyers wrote for them. I am pissed and very disappointed. I will be investing in a new precision rifle that is not a Remington. Not because of the issue but because of the way they are handling it. They told me to never use it again until it is sent to them. “I was told that in no way was the rifle safe to use”. Like I told them, I am within a week of buying a new 3 gun shotgun. I was torn between the benneli and the Remington versamax competition. They just made my mind up for me. They also said there is no way they can estimate when it will be completed. She did admit it could be months because of the surge last year and the amount that they are getting in for repair. I will be replacing the trigger with an after market and sell it. No more Remington for me.
I asked Remington to get me a cash credit for my Xmark Pro trigger because I will have to replace it. I can’t wait for months to get my rifle back. Of course that was not an option.
A question I have is, if winning in small claims court in Florida against Remington, as I expect I would if either they refuse to agree or fail to respond to a certified letter demand to either repair and return the rifle within 30 days or refund purchase price, could I collect?
I’ve been down the road before of winning judgment but being unable to collect.
I realize that’s really not a firearms question, but highly relevant to this situation. As far as I’m concerned, Remington knowingly sold me a product unfit for the purpose for which it was sold, and they should have to refund or at the least repair promptly in a timeframe agreeable to the customer.
?
Thanks!
It is not about the gun but how they handled it. They told me to take everything off the gun and sent me a box toreturn it. It takes a lot of time and money to get your gun perfect. Just the way you want it. I told them i did not want to strip it diwn and asked for a refund on a trigger i will buy and eeolace myself. It was not no but hell no from the person i taled to. They were asses on the phone. Bottom line is i bought and replaced it myself with a nicer trigger. I sent them a small pink AR SQUIRTGUN in the box they privided. Kind of my F you for being an ass to talk to. Hope they found it as funny as i did.
This is a sad situation. Remington has had my rifle since 21 May 2014. They have stopped answering my emails or responding to their on-line trouble tickets. What is worse is my R700 SPS tactical shot 3/4″ groups or better at 200 yards with reloads. And I had to strip it down to return it. They don’t care and I won’t buy from them ever again. And being in the DoD, word of mouth is huge and bad publicity lasts forever.
I’m in the same boat. It took them weeks to get me the box, then another 2 weeks after I sent it for it to even come up on their online repair checker. I emailed customer service and was told it’d be at least 12 weeks before I get mine back. At this point I’m assuming it’s more than just too much loctite, and expect whatever new trigger they put in to not be as good as the one I sent.
They sent me an email congratulating themselves for their exceptional costomer service that they would have my rifle back to me in no less than 12 weeks. BS would rather return for a check to put towards a working rifle lost all trust in this one. Will never let my son use a non trustworthy weapon. Very disappointed in both product and service. Let’s do better America!
I just purchased a Remington 700 on Friday at a local major retailer, only to find out 2 days later (today) that the product has a recall. I put in my serial number in the website as instructed and was very disappointed to find out my rifle is, in fact, part of the recalled products. It’s stll in the box and the scope has not even been mounted yet. And, of course, firearms are one of the products mentioned on the stores website (Dick’s Sporting Goods) that fireams could not be returned. I have the receipt and all packaging. Waiting 12 weeks or more to get my brand new (never fired) rifle repaired or adjusted is so disappointing to me. Does anyone know if it is legal or ethical for a store to continue to sell a recall item without any marketing or literature informing a consumer of said purchase. I am brand new to hunting and was relying solely on the experience of the staff in the gun/ammo department to assist me with purchase.
I had the same problem. But in fact my rifle had already been repaired. Here’s how to find out:
1. Go to this pdf – http://xmprecall.remington.com/pdfs/xmprecall-notice.pdf
Look at picture 3 at the bottom. If your rifle has the punch mark it has already been repaired.
2. Call the hotline. Give them your serial number. If they tell you to return it, tell them you just bought it. Ask them to look up their manufacturing database and see if it has been repaired. It may have been.
The website doesn’t help with recently purchased guns. It doesn’t know if they have been repaired or not.
I’ve already fussed at Remington for having an inadequate recall system that doesn’t flag repaired guns.
The sporting goods stores apparently don’t know about the punch mark either. I bought mine from Sportsmans Warehouse and they were unaware of how to tell if a gun was repaired. But they did know that they had send a bunch back for repair, but they did not flag them in any way.
This recall system of Remington’s leave a lot to be desired.
That’s a question I’d like an answer to. I bought a 700 from sportsmans warehouse last week and found out about the recall today. My serial number is on the recall list. So why wasn’t this rifle taken off the shelf and sent back for repair before being sold? Am I supposed to buy a defective product and then go though the hassle of sending it back and losing the use of it for a month or more?
I would advise not sending in your rifle until things get sorted out, and you know what the repair time is. As others have noted, it could be a VERY long time. Having a gunsmith put in an aftermarket trigger may be a better option.
And there is a possibility it may NEVER be returned. What I mean is that this may kill Remington. People may stop buying all the Freedom Group guns, like they are staying away from the new Marlins – due to all the crap guns they sold during the Marlin plant transition (even though the latest Marlins are better). I’ve seen the same thing happen from the inside at other manufacturing companies. The 30 year-old MBAs and marketing people who don’t know squat about the product or quality control overrule the engineers, technicians, machinists, and line people, eventually killing the company. If your gun is in the pipeline then, who knows what will happen to it. People posting that they’ve been already been waiting many months to get guns fixed with other previous problems is not a good sign. If a class-action lawsuit arises, that will just make things worse.
By the way, I guess this means that Freedom Group isn’t going to recall all the defective Marlin lever guns that they made when they moved the Marlin plant and fired all the employees – because those guns aren’t a safety problem – they were just crap. Misaligned sights, bad stocks, poor fit, unfinished internals, etc.
The really bad part is, that the Marlin employees all got fired, while MBA dorks and marketers will all be making $100K/yr until the Freedom Group collapses in a heap of debt and unreturned recalled rifles.
Just picked one up for 375 shipped. Not planning on shooting just gonna watch the value go up and up as they become sought after by collectors.