It’s fair to say that our man Eric hasn’t had the experience he’d hoped for with his shiny new Boberg XR9-S. As he detailed in his review, he’s documented the problems he found with the gun and has been in contact with the company’s head honcho, Arne Boberg. When I read Arne’s post to the bobergarms.com forum addressing the less-than-glowing review and letting customers know how it’s being handled, I asked him for permission to re-print it here. And he graciously agreed. Make the jump for the full text . . .
Man, that really stung!
Eric pulled no punches – and I respect that. He represents the end users in a way that “paid” magazine articles in the past never did.
As a small business owner, the only way for Boberg Arms to thrive is to produce the very best products that we can.
Eric did us a favor by helping us to concentrate even more on our Quality Control process in order to ensure that we’re giving our customers the guns they deserve.
As far as the manufacturing issues Eric experienced goes:
I will be personally addressing them when I receive his slide and magazine in the mail this week.
I’m confident that we will resolve Eric’s issues and quickly get his Shorty back to him in perfect working order.
Lastly, I just want to let everyone know that I don’t filter content on this site.
Doing business on the web can be a double-edged sword, and I knew that getting into it.
Eric has wondered whether Boberg Arms customers are giving glowing reviews because some of them want to scalp their extra guns and make a few bucks.
I don’t get the impression that you guys are telling your friends and online connections anything but your actual impressions and experiences.
Many of my customers have bought multiple guns for their loved ones, for range use, and to carry – and the comments I have personally gotten back from them have been overwhelmingly positive.
These are people shooting hundreds (even thousands) of rounds, and love the way their Shorties perform.
I look forward to Eric’s follow-up review and your comments!