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ATF eForms Plagued by “Severe Performance Issues”

Robert Farago - comments No comments

ATF (courtesy huffgintonpost.com)

I’m clearing out my inbox this AM. (If I failed to reply to an important email please send it again.) I found this little gem from a regular reader. It’s dated the 24th of January – an eon in Internet time – but timely nonetheless. In the sense that the antis are still rabbiting on about Universal Background Checks. You know, creating a national database of all gun purchases and transfers; ’cause that’s the only way that system would work. Of course, it wouldn’t work. healthcare.gov? Exactly . . .

Good morning:

Pardon this Interruption!!!

ATF eForms has been experiencing some severe performance issues for the past week.  Some of the symptoms the users are experiencing include slow response times, inability to finalize and submit forms, pay.gov screen not displaying, inability to view PDF’s, and the system abruptly returning the user back to the home screen. While some users report that they are able to successfully submit forms, others are reporting that they are not . . .

While our technology staff has been actively engaged in trying to resolve the issues, up to this point our efforts have not been successful.  We apologize for your inconvenience and your frustration.

We are hoping that we will be able to bring the eForms system back to its full operating capacity soon.  Once the operations have been restored and you find that you have form 1’s and form 4’s in your draft account that you cannot get submitted and you have paid your tax using pay.gov, please notify us using “Ask the Experts – NFA” and include the confirmation information that you received from pay.gov (that includes the Pay.gov Tracking ID).  Refunds are normally processed within 10 business day.

We are not taking this lightly. We assure you that we are doing all that can be done to come to resolve the issues.  We request your patience and understanding while we work this out.

Thank you.

Sincerely,

Lenora (Lee) Alston-Williams
Industry Liasion Analyst – IT
Bureau of Alcohol, Tobacco, Firearms, & Explosives
Office of Enforcement Programs and Services
Firearms and Explosives Services Division
99 New York Avenue, N.E. (6.E-333)
Washington, DC 20226

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Robert Farago

Robert Farago is the former publisher of The Truth About Guns (TTAG). He started the site to explore the ethics, morality, business, politics, culture, technology, practice, strategy, dangers and fun of guns.

0 thoughts on “ATF eForms Plagued by “Severe Performance Issues””

  1. (This was supposed to be a direct reply to Aaron)

    You said it best in the article—your mileage (and I would add pocket size) may vary.

    Reply
  2. Even if its from the 24th its still a week ahead of NRA news..Those guys are so far behind this site its a joke.

    I think they must focus-group everything before they allow the little people of the membership to see it.

    Reply
  3. Dave Lewis mentioned the 22 Magnum. I carry a North American.5 shot 22 Magnum revolver 24/7. It’s not much of a defensive weapon, but at a close, in your face range, it can do considerable damage. Plus, it is highly concealable. If I think I may need more stopping power, I carry a Titanium framed 38 Special that weighs 14 oz.

    Reply
  4. I’m surprised by the (lack of) reaction to the acceptance of Initiative 594. If it fails, you can count on the anti’s to keep on trying (though it would be a pretty staggering loss). If it passes, you can expect photo copies in other purple states like Maine, Nevada, Ohio and Michigan and truly vindictive legislation in Massachusetts. And you can expect them to pass, too.

    Reply
  5. Guys, I really appreciate the comments and interest. Just to clarify, the book is only available as an eBook at the moment, it will be in print hopefully in about 6 months. For anyone who buys and reads, I ask that you please leave a brutally honest review. And if you’re interested in more of my writing, please drop by my blog, http://www.chrishernandezauthor.com. Thanks everyone, especially Dan and the rest of the TTAG staff, for your interest and support.

    Chris Hernandez

    Reply
  6. the great William Shakespeare taught us: the first thing we do, let’s kill all the lawyers.

    He only said that because England didn’t have any loudmouth FFLs with attitude problems and massive inferiority complexes.

    Reply
  7. Lesson in life # 1026: Sometimes you find the most amazing things when you are looking for something else! I bumped into Mr. Beard at the front desk of the Camden Museum and Archives just the other day. I had spent a couple of days there on an ‘ancestor hunt’ and wanted to get a phone # from the kind gentleman at the front desk who had spent an entire afternoon helping me search. He and Mr. Beard were engrossed in conversation. Somehow guns came up and I mentioned my uncle, the ‘gun collector’, and Mr. Beard invited me to come look at his collection right there in the museum! He gave me and a couple of other young men from his hometown of Timmonsville, SC a very personal tour, telling stories about each and every gun there; their history, how he acquired them. I was dumfounded by the quality of this collection and asked him, why Camden? He told me that he had lived in Camden for 53 years and he considered it his home. He was getting old (84) and wanted to find a permanent home for his collection, so he thought it appropriate to bring it home. This is a labor of love for Mr. Beard. He now has 400 of his 1000 gun collection housed at the Camden Museum and will eventually have them all there. My friends, it is ‘world class’. Don’t miss it if you’re anywhere near Camden, SC. And Camden has a rich history dating back to the 1700’s. It is well worth a visit.

    Reply
  8. CTD wanted to kiss ass of all the anti’s and turn their backs on gun owners. So we as the gun owning public turn our backs to CTD. Plain and Simple.

    Reply

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