As regular readers of this website know, as you can see in the video above, the internal lock on my Performance Center Smith & Wesson 686 revolver failed. I had gunsmith Dave Santurri examine the piece. Dave confirmed that the lock had failed.
I sent the 686 to Smith & Wesson, requesting a full report on the cause of the failure and the repairs performed. Below is a shot of the paper that accompanied the weapon upon its return this afternoon. No apology. No nada. Just the paper.