Liberty Safe has implemented consumer privacy protections regarding law enforcement compulsory requests for information, including safe combinations. These policies codify Liberty Safe’s position as an industry leader in protecting consumer privacy.
Liberty Safe will only release customer information to law enforcement agencies if all the following conditions are met:
- A warrant, subpoena, national security letter, court order or equivalent (“compulsory process”) must be provided that is specifically issued to Liberty Safe.
- For requests for access codes or combinations, the compulsory process must specifically require that Liberty Safe release the combination or access code for a safe identified by its serial number.
- If these first two conditions are met, the requested customer information must already exist within our system at the time of the request. If a customer has opted out of our retention of this information, we will be unable to comply with the compulsory process.
Liberty Safe has a process in place for customers to request the deletion of their code from our records. This process can be accessed at https://www.libertysafe.com/pages/combination-removal.
Except where prohibited by law, Liberty Safe will notify customers of any request from a government or law enforcement agency for customer information in advance of our providing it, giving our customer an opportunity to challenge the compulsory process.
In addition to these protections, if Liberty Safe determines that the compulsory process is deficient, Liberty Safe will object, challenge, or reject the request.
According to Joe Fail, Liberty Safe President and CEO, “We believe this policy is the strongest in our industry in protecting the rights of customers, and we appreciate the feedback we have received from many as we defined and communicated it.”
The details of the updated policies are available at https://www.libertysafe.com/pages/government-and-law-enforcement-customer-information-policy.
Again, Liberty has established a process for owners to have the company purge the backdoor access code for their safe from the company’s records. You can do that here.
Now, for those who don’t trust the company to fully delete the access code, Liberty will be giving owners the option of re-setting that access code themselves. Yesterday, Liberty announced they’ll soon announce a process for customers with electronic keypads to change their master reset or “backdoor” access code.
We fully support customer requests to change the customer service master reset code in their Liberty Safe. We will provide guidance next week on how customers can manage these changes since they vary among our product lines. pic.twitter.com/n8LslBKmtV
— Liberty Safe (@libertysafeinc) October 5, 2023
Just remember that if you do that, you’re on your own (just as those of us with traditional mechanical combination dials are). Make sure to note the new code somewhere just in case you forget your combination, as Liberty won’t be able to help if that happens.
UPDATE: You can find the instructions for resetting your recovery code here.