Thank you for calling MezmerVision Cable. The estimated wait time before one of our representatives deigns to answer your call is…38 minutes. Please hold the line as we value your business. And then there’s the ever-popular, Our service technician will be there either between 8 and 12 or between 1 and 5. Three weeks later, on the day of your appointment when you’ve taken off work to be there, the cable co.’s subcontracted operator rolls up in a beat-up pickup truck with an unintelligible, indeterminate eastern European accent, smelling vaguely of borscht and unfiltered Camels and knocks on your door…five minutes before the end of the designated four-hour appointment window. We’ve all experienced some version of what passes for customer service in the digital home entertainment provision business. Which probably explains why one Albuquerque Comcast customer, Gloria Baca-Lucero, was in no mood to hear from Boris that he was going to have to charge her to fix her TV pipe . . .
We get the gory details of what happened next form yahoo.com:
When the customer became upset and refused to agree to pay these fees, the Comcast tech began loading his equipment back into his vehicle, during which time the customer allegedly took a bag of the technician’s tools, brought them into her home, and locked the door. The Comcast agent claims that, when he knocked on the door to ask for the bag of tools — valued at $400 — the customer opened the door, pointed a handgun at his torso, and told him to get off her property.
Ms. Baca-Lucero was, as you’d expect, later arrested and is now out on $10,000 bail awaiting further judicial proceedings. In the mean time, she may want to think about switching to DirectTV. There’s no telling how long it will be before she’s able to watch another episode of the Real Housewives of Dubuque via Comcast again, let alone when she’ll get her GLOCK back – if ever. We can tell her, though, that it won’t be long at all before an IGOTD trophy is delivered to her door. And we promise not to send it postage due.