We’re sure our FFL friends will be comforted in the knowledge that the dedicated public servants at BATFE are working with the best IT minds our tax dollars can buy in their attempts to fix their balky eFile system. In the mean time, they’ll be
changing the hamsters rebooting the system four times a day, an hour-long process that will take the system down. Fortunately, only three of those will happen during business hours. Don’t worry though, gun dealers. If you like your eForms system, you can keep your eForms system. Really.
As you are aware, eForms has had performance issues for the past three weeks. We are diligently working with experts in the field to resolve the issues. Until we can get the issues resolved we will be implementing automated restarts of the server at 4:00 am, 9:00 am, NOON, and 3:00 pm eastern time. We have determined that the restart of the servers clears “stuck threads” on the servers and improves the overall performance of eForms. We realize that the unscheduled restarts were disrupting your workday and this will allow you to plan around the scheduled restarts.
Restarts will take approximately one hour to complete during which time eForms will not be available. Again, this is only a temporary measure until a more permanent solution is implemented.
Again, daily restarts of the eForms servers will be conducted daily at the following times until further notice:
4:00 am – 5:00 am
9:00 am – 10:00 am
NOON – 1:00 pm
3:00 pm – 4:00 pm
Finally, Pay.gov has notified us that they will be upgrading their system on Saturday, February 22, 2014, from 6:00 PM to Midnight Eastern Time. Pay.gov has advised us that systems using pay.gov will experience a service outage during this period. This means that you will not be able to pay the tax for the eForms 1 and 4 during this time period. Forms can be created and saved to your draft folder until the upgrade is completed and the taxes can be paid.
Thank you for your patience as we try to improve eForms.
Lenora (Lee) Alston-Williams
Industry Liasion Analyst – IT
Bureau of Alcohol, Tobacco, Firearms, & Explosives
Office of Enforcement Programs and Services
Firearms and Explosives Services Division
99 New York Avenue, N.E. (6.E-333)
Washington, DC 20226
E-mail: [email protected]
Office: (202) 648-7166
Fax: (202) 648-7166
[h/t Kyle M.]