In our last episode, AI member C Young relayed a, well, problem he encountered with his KSG’s plastic lower rail. But he’s been in contact with Kel Tec’s customer service operation and they seem to be very responsive so far. We pass on the following email string with permission. . .
Kel Tec’s initial response when told of the broken rail:
I’m very sorry to hear that. It’s the first time I’ve heard that happening.
Please return your firearm to the physical address below for repair. Include with it:
1. A letter stating your name, address, phone number, email address and the issue. Also, what ammo you were using, any accessories (i.e. mags, belt clips, etc.) that your sending in with it.
2. A copy of your purchase receipt or 4473 form showing that you’re the original owner. Without this, there will be a charge for any services performed.
3. If you have an active law enforcement ID, please include a copy of that as well.
There’s no RA number needed. Please pack it in an unmarked box. If you have a dealer return the firearm for you, we’ll need a copy of their FFL with the letter and purchase receipt. They can ship it cheaper by mail, since they have a license. Otherwise, you’ll need to send it yourself through UPS or FedEx or the sort. Individuals cannot ship pistols by mail, but rifles are OK.
Please also keep a note of your serial number. If you want to check up on the repair, that’s the easiest way for us to looks it up. Turnaround time is about 4-6 weeks normally, unless otherwise specified.
From C Young:
Thank you so much for your prompt reply. I will follow the directions. I will also forward you reply to a friend who had the same thing happen, to a smaller degree, as we were shooting our new KSGs for the first time together.
Kel Tec again:
Better yet, I’ll be happy to send you a call tag for the return of your firearm for repair. The label will be emailed from UPS directly within 24-72 hours. If you don’t see it by then, check your trash/spam folders to see if it went there. You’ll need to print it out within 48 hours of receiving it or the link will expire. Once you’ve printed it, you’ll have 10 days to ship it off before the label expires.
Customer Name:
Return address for signature:
Phone number:
Email address:
Model and serial number:
Reason for service:
If applicable, what brand of ammo used:
A letter must be included in with the firearm stating all the above information as well as a copy of the original purchase receipt and any accessories that relate to the problem. Do not include any live ammo in the box! We will not be responsible for any items not originally made or sold by Kel-Tec or the return of any item not listed on the letter included with the firearm. No return number is otherwise required. Please wrap in an unmarked package in accordance with the USPS standards of shipping. Packages improperly marked will be refused.