I bought a scope at Walmart the day my CMMG MK4 RCE arrived at my FFL dealer. It’s a Bushnell AR Optics 223 30mm 1-4x. I have heard that the rule of thumb for mounting a scope on a rifle is whatever you paid for the rifle, spend that much on the scope. Well I blew my wad on the rifle so I didn’t have $1200 for a scope, especially when I won’t be shooting past 100 yards anyway. One day I’ll get an AimPoint red dot, but for now I just need something that’s affordable and available. So when my rifle arrived, I just wanted to get something on the top rail so I could take it out and shoot it that day (the Kirsten Joy Weiss video on shooting without optics hadn’t been posted yet) . . .
I have been happy with the Bushnell scope so far. The glass is bright and clear. But this isn’t a scope review. It’s a Walmart customer service review, which is usually decent…for what you get.
Recently, after an outing with the wife at the range, the top turret fell off the scope when I brought the rifle in the house (I don’t have a gun case yet either). Have you figured out that I am poor? I figured, “no biggie,” I’ll just put the turret on zero and tighten the Allen screws down. I never reset the dial to zero after sighting it in.
One problem…there are no screws in the turret to tighten. The only thing holding the cap on and providing the friction to adjust the elevation was a dab of rubber cement. I admit, I don’t know if that’s the way this scope was designed, but then why are there three screw holes going around the turret? I could Locktite it back on, but what I really wanted to do was return it. I’d lost the receipt and the packaging was the type that you have to cut open rather than a box, so I didn’t save it. Still, I’ve had good luck with returns in the past without proof of purchase so I decided to give it a whirl.
Back to the very same store where I made the purchase. I walked up to the Customer Service counter with the scope in a Walmart bag. The following is what transpired word-for-word.
Associate: “Can I help you?”
Me: “I hope so. I bought this scope here a couple months ago and it has a defect so I would like to return it, but I don’t have my receipt.”
Associate: “Lets see it. Do you have the packaging?”
Me: “No, it was just wrapped in plastic so it was discarded.”
Associate: “Well I need a bar code so I can process the return.”
Me: “I can go get another one from sporting goods and you can scan that one.”
Associate: “That would be great!”
After pulling one from the shelf…
Me: “Here you go.”
Associate: “Oh! It is $189. I don’t think I can process a return for that much without a receipt. I will get my supervisor.”
Supervisor: (Holding the new in-package scope) “This is an AR. You can’t return a AR. All gun purchases are final.”
Me: “This is a scope…not a gun.”
Supervisor: “It is part of a gun and if it is a gun part then all sales are final”
Me: (pointing to the policy printed on a large sign behind her) “That says sales on guns and ammo are final. This is not a gun or ammo.”
Supervisor: “Let me get the manager.”
Supervisor: (after a phone call to the manager) “He said that without a receipt and the original packaging, you can’t return it.”
Me: “So the price of the item has nothing to do with the return policy?”
Supervisor: “No, you just have to have a receipt.”
Me: “And the fact that it is a gun part has nothing to do with the return policy?”
Supervisor: “No, it just has to be in original packaging or you need to have a receipt.”
Me: “So if I tried to return a toaster instead of a scope without a receipt I still would not get a refund?”
Supervisor: “Well I just don’t know much about guns.”
Me: “But you know something about toasters. And you know that I can’t return anything without a receipt, not in the package.”
Supervisor: “Yes sir.”
Me: “Then why didn’t you just say that in the beginning and not waste my time?”
Supervisor: “You’re right. I’m sorry. You’re right.”
My next plan is to buy another one, use the receipt to return the broken scope, then return the unopened scope at another Walmart. If just half that plan works, it’ll be worth it.
One day not much later, I bought a case of 12 gauge target loads. When the alert signaled the cashier to check ID, she asked if it was alcohol. I said “No, shotgun shells.” She asked, “You mean like…bullets?” I said, “Sort of.” She asked, “So you could kill somebody with these?” I said “I guess so but a hammer would be better and a lot quieter.”
Walmarts are fun!