Heckler & Koch Doesn’t Hate You and Doesn’t Think You Suck

[HTML1]
H&K pistols have long been blessed with almost-supernatural reliability and cursed with long, gritty and heavy triggers. For this reason (and something having to do with taxable income), I haven’t spent much time shooting H&K’s pistols. With the introduction of their new P-30, I wanted to check out the veracity of David Jensen’s review. So I approached Heckler & Koch to ask everything I’ve ever wanted to know about their new pistols but was afraid to ask . . .

As David pointed-out, the P-30 is a hammer-fired (read: not a Glock) 9mm and .40 pistol with interchangeable backstraps and grip panels and fully ambidextrous controls. It’s got the best trigger I’ve ever felt on an H&K, even though the trigger reset is approximately the distance between Chicago and Minneapolis. Farago and I found it incredibly accurate, to the point where I gave up shooting at the ‘headshot’ target and started drilling the ‘half-headshot’ steel target instead.

With an MSRP of about $1,000, the H&K P-30 isn’t for the faint of wallet. But it was one of the most consistently accurate pistols we shot all day. While we had the rep in front of us, we asked the obvious question: does H&K hate its customers and think they suck? The H&K USA representative stressed that the famed German gunmaker is trying hard to improve their less-than-stellar customer service reputation “created in the 80s.”

He promised that that H&K’s re-organized U.S. arm (i.e. under new management) will respond to every question they’re asked. Their goal: to repair and return every firearm (under warranty or not) within one to two weeks. At these prices, you’d expect nothing less. And we say that in the nicest possible way.