We recently reported that Remington is [finally] shipping replacement R51’s to customers who purchased the company’s first, entirely unsuccessful attempt at manufacturing the Pederson action sub-compact 9mm handgun. Under new leadership, Remington Outdoors has declared its intention to restore faded luster to its family of gun brands, tarnished by miserable Marlins, slam-firing 700’s and risible R51’s. Their RM380 was a good step in that direction. Is it too late? Do you trust Big Green enough to purchase a firearm from them? What gun brands do you trust? How important is customer service to that trust?