I don’t know anyone who’s ever been satisfied — never mind delighted — by Taurus’ customer service department.
Here’s a typical report by Zach A., who somehow found the patience to get ahold of a Taurean. He filed the following complaint with the Better Business Bureau a couple of weeks ago:
I’m a first time gun buyer. I saw a sale for the millenium g2 at cabellas and looked it up online and read hundreds of amazing reviews. I bought it on 10/31/17 and took it shooting once about a week later. It worked great! I loved it.
I took it home and was doing shooting drills and the double action stopped working. I looked it up online and it sounded like this was a rare problem, but happens sometimes, which I understand.
I called it in and they gave me a service number and emailed me a shipping label within minutes (11/21/17), so I followed all the instructions and got it shipped off to them the next day. I later got an email saying they had received the gun, and turnaround time was 6 weeks. Ok, kind of long, but understandable.
That was 7 WEEKS AGO! I just barely finally got a hold of them for the first time (1/15/18 – I have tried before with no luck, both online and over the phone) after waiting on the line for 46 minutes.
Then they told me that the turnaround time was now 12 weeks and they can’t give me any more information other than that. They wouldn’t even give me my serial number so that I could look up the status online (which I have since read doesn’t work anyway.)
I loved the gun and the company, but this is ridiculous. I don’t think i’ll ever work with them again. A terrible taste to put into a first time-buyer’s mouth.
Does a company’s customer service — or lack thereof — affect your choice of everyday carry gun? And here’s hoping that the everydaycarry.com member roninadf’s firearm never malfunctions.