Everyday Pocket Dump of the Day: Does Customer Service Count for Your Choice of EDC?

roninadf's everydaycarry.com pocket dump

That be a Taurus PT 738 in roninadf’s everydaycarry.com pocket dump. Our man Jeremy S. gave the .380 Taurus mouse gun no less than five stars! As for Taurus customer service . . .

I don’t know anyone who’s ever been satisfied — never mind delighted — by Taurus’ customer service department.

Here’s a typical report by Zach A., who somehow found the patience to get ahold of a Taurean. He filed the following complaint with the Better Business Bureau a couple of weeks ago:

I’m a first time gun buyer. I saw a sale for the millenium g2 at cabellas and looked it up online and read hundreds of amazing reviews. I bought it on 10/31/17 and took it shooting once about a week later. It worked great! I loved it.

I took it home and was doing shooting drills and the double action stopped working. I looked it up online and it sounded like this was a rare problem, but happens sometimes, which I understand.

I called it in and they gave me a service number and emailed me a shipping label within minutes (11/21/17), so I followed all the instructions and got it shipped off to them the next day. I later got an email saying they had received the gun, and turnaround time was 6 weeks. Ok, kind of long, but understandable.

That was 7 WEEKS AGO! I just barely finally got a hold of them for the first time (1/15/18 – I have tried before with no luck, both online and over the phone) after waiting on the line for 46 minutes.

Then they told me that the turnaround time was now 12 weeks and they can’t give me any more information other than that. They wouldn’t even give me my serial number so that I could look up the status online (which I have since read doesn’t work anyway.)

I loved the gun and the company, but this is ridiculous. I don’t think i’ll ever work with them again. A terrible taste to put into a first time-buyer’s mouth.

Does a company’s customer service — or lack thereof — affect your choice of everyday carry gun? And here’s hoping that the everydaycarry.com member roninadf’s firearm never malfunctions.

edc everyday carry concealed carry


  1. avatar Pete says:

    Won’t buy Taurus again, after they told me I was lying about the 2 magazines I had POD mailed them. I ended up compromising after months of fighting, and finally got 1 in return.

  2. avatar Vic Nighthorse says:

    Why would this fellow engage in a fist fight when he has a gun? Doesn’t seem like a good idea.

    1. avatar strych9 says:

      Because sometimes you can’t draw your gun but you might be able to get a stabby or punchy weapon out since it’s in a different location on your person?

      1. avatar Geoff PR says:

        …or ‘knucks are the new EDC ‘Field Notes’?

        (If I see one of those out-n-about, I’ll pick one up as a keyring-‘knuck. It looks like little to no downside, and a definite potential self-defense upside. I kinda like that trade…)

        1. avatar strych9 says:

          Yeah, they let you carry something in your hand that’s “low profile” and doesn’t necessarily cause all the legal problems of drawing and/or firing a gun.

          They’re also a fantastic compliance tool just like a kubaton or a tactical pen.

          Options. Having them is always nice.

      2. avatar Vic Nighthorse says:

        Thanks, I guess my imagination just isn’t that sharp lately. That knuckle is a key chain thingy so you have in your hand when you are likely to need it most?
        I carry multiple guns to get multiple draw options and pretty much expect any fight I get into is a life or death matter from the get go. I have imagined that I’d always try for a gun when reaching for something. Then again, I am too weak and slow to expect my punches even with such an amplifier to do much if anything. The only other weapon I ever carry is an impractically large 15th dagger replica and that as I have mentioned before is mostly jewelry and a decoy weapon.

        1. avatar strych9 says:

          “That knuckle is a key chain thingy so you have in your hand when you are likely to need it most?”

          You could use it that way but it’s meant to take the force of a whole strike and concentrate it to a pin point meaning, like a knife point, you ain’t gotta be strong at all to use it.

          The concept of putting it on a keychain is that it’s something you can carry in your hand without attracting attention, kinda like a palm sap but nastier.

          So, you’re walking out of a gas station and there’s some sketchiness in the parking lot. You’d normally have your keys in your hand anyway. You slip this thing on and you’re still just a guy with keys in his hand walking to his car. If someone fucks with you the tool can be used to inflict pain to gain compliance (like a sap/kubaton/tactical pen), throw nasty strikes that hurt a hell of a lot more than the person on the receiving end expects or to just plain knock someone the fuck out. The point is that this thing hurts like a motherfucker and no one sees it coming. The surprise of what you inflict scares people pretty badly and no one else wants to fuck with you. At the same time you don’t have the legal issues of using a knife or a gun so you can just jump in your car/truck and drive off leaving the BG’s wondering how an old guy just fucked up their friend so badly and so fast. Used right something like this will make people scream, and I do mean SCREAM, like a banshee.

          A bit of history on these types of weapons: Back in the day (60’s and 70’s) beat cops sometimes carried a palm sap. (http://www.greenmanleather.ca/lead-ingot-palm-sap.php) This thing gave cops who used it right a serious reputation because no one knew they had it. So, on the street they had a reputation for putting people on the ground (or out cold) with a single open hand slap. People thought Officer X was a SERIOUS badass and generally didn’t screw around near him/her.

          Cops back then also often used regular saps (http://www.badguystuff.com/article_police_sap.html) instead of a nightstick/expandable baton. They’re a very interesting weapon with a lot of uses (the thing is extremely painful but the edge will break bones) but they’re generally banned in departments now because they’re “too brutal” (which is horseshit if you’ve ever been clubbed with a night stick or expandable baton, but hey, I don’t get to make cop rules).

          Hope that answers your question. If you have more fire away, I’ll answer them if I can or, if I can’t, hopefully point you to someone who can.

  3. avatar strych9 says:

    I had an issue with a NIB Taurus 85 Ultra-Lite .38 (internals broke rendering it a paperweight) within 50 rounds of purchase.

    Sent it back to them, got it back fixed in about four weeks. Hundreds of rounds later and no problems since. I can’t speak to their semi-autos having never owned one and therefore never having had one serviced.

    Maybe I’m the rarity in having had a good customer service relationship with Taurus…

  4. avatar Mr Lizard says:


  5. avatar Specialist38 says:

    Customer service is not a primary consideration…….but product reputation is paramount.

    Taurus does (do) not instill confidence sufficient to choose one of their autos for defense.

    I would probably be ok with their revolvers but i would go to Ruger or a pre-hole Smith first.

  6. avatar Rob Geiger says:

    Taurus products are designed and built to be bought by new or non shooters who are looking to have a gun handy if ever needed. I’d really like to see the percentage of their products that are bought with a single box of ammo and stuck in a sock drawer.
    I’ve had 2. The second was a replacement for the first one that fell apart within 200 rounds. A PT-92. Traded the second one at a huge loss, and I never bought another one.
    Feel free to hate.

  7. avatar Aaron M. Walker says:

    After seeing way to many horror stories on You tube of reviewers, testers, or regular gun buyers experiencing horrorible incidents like….Taurus .357 trackers, or other revolvers blowing up ! Exploding cylinders! Barrels flying off the guns! NO! No! No! I’d call that a serious consumer danger! (And I really liked the style tracker revolver. But unfortunately I live in an “Eastern Bloc, Communist, Authoritarian Police-State.” So the likely hood of me purchasing a lawful pistol is problably outside my reach…Of course, US citizens like myself keep hoping Our 2nd Amendment rights will eventually be restored before the rest of our US Constitutional-Bill of Rights suffer the same heinous infringements….) Taurus seams to have a very bad consumer confidence, and safety issues….

  8. avatar Jon in CO says:

    I can’t speak for Taurus, but I did call Glock for just a simple question the other day. First ring, someone picked up. Transferred my call, first ring, the actual tech answered my question. I thought that was pretty amazing.

    If you’re curious, they don’t sell stripped slides or frames.

  9. avatar former water walker says:

    Never had to call Taurus with SIX bought…it helps if you’re not inept!!! Feel free to comment😄

    1. avatar Accur81 says:

      I’ve had guns work, and I’ve had them fail. I don’t know of a single manufacturer who gets it right all of the time. Smith, Sig, Glock, Colt, Springfield, Savage, Ruger, etc. – all will fail at some point. Customer service isn’t everything, but when you have a problem it counts for a lot. I’m not a Taurus fan by any stretch. My only gun from them was a .454 Raging Bull that worked just fine. I sold it. My dad has a Taurus .44 Mag which also works fine. He still has it, and maybe always will. Personally I like Smith and Wesson revolvers a whole lot better, and my buddy’s classic Python .357 even more so.

  10. avatar Jim says:

    When people complain about repair times it makes me laugh how many people don’t seem to understand how many guns most of these companies make.

    “Turnaround should be a week!” in what world?

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