We’ve been getting a ton of complaints recently about a few things not working. As the resident BOFH I wanted to take a moment to thank everyone who sent in a comment about the bugs and to explain what’s going on.
TTAG had been running on a service called Pressable for the last couple years. They’ve been good to us with zero downtime in the last year and damn reasonable pricing. I would recommend them again to anyone who needs a managed WordPress hosting provider. But we’re shifting ad providers over the next couple months, and that’s going to require a larger more robust infrastructure. To meet that need we’ve moved to WP Engine.
We’ve been working for weeks to get TTAG migrated over as seamlessly possible. We tested the process with TTAK first a few weeks ago. As that went smoothly, TTAG made the move last week. While things went well, as always, a couple gremlins were hiding in the code. Here’s a list of bugs that we have identified thanks to your reports:
Comments Not Appearing [SOLVED] — Comments under articles were not appearing. For example, articles with hundreds of comments only showed a handful on the page. This was due to a misconfiguration added for testing and should have now been fixed
Comments Not Appearing Quickly [SOLVED] — Comments might not immediately appear after posting. TTAG’s code takes a ton of processing power, so to reduce the load on the servers we cache our pages for a short period of time. Your comments should appear within 10 minutes once the cache expires, we are working on speeding that up.
Comments Not Being Approved [SOLVED] — Some comments were being listed as spam and held for moderation. In the move we needed to change our Akismet spam comment API key and start the process of training Akismet on what’s spam and what’s good again. Comments are sometimes still being accidentally flagged as spam, but it is learning and getting better. This should resolve itself soon.
Email and Name Not Staying in Comments Form [SOLVED] — Some users are reporting that their name and email aren’t staying in the comment form and causing issues. TTAG uses multiple servers to provide the processing power required to run the website, and due to an improperly formed cookie some users were being bounced from one server to another while posting comments. This should now be fixed, and those having an issue should clear their cookies to ensure that they have the correct one downloaded.
Users Unable to Log In or Remain Logged In [SOLVED] — Some users were unable to log in or remain logged in while posting articles. Same cause and solution as the previous issue.
Revisions in Post History (Writers and Editors) [INVESTIGATING] — Some writers are stating that they can no longer see post revisions. I am currently investigating this issue.
Site loading slowly [IN PROGRESS] — TTAG is a bloated beast with more plugins running on the backend than any sane individual should have. We have enabled page caching to speed up page loading for most users, and we are working on streamlining the TTAG code to make things load more efficiently. Stay tuned for a possible site re-theme which should help even further.
If y’all see any other issues please let us know (we know you will) and I’ll address them. In the meantime, those still experiencing issues should try clearing their browser cookies and let us know if the issue persists. Thanks for bearing with us while we work through these teething issues. And prepare for a flawless transition [sic] to a major site redesign . . .