I’m clearing out my inbox this AM. (If I failed to reply to an important email please send it again.) I found this little gem from a regular reader. It’s dated the 24th of January – an eon in Internet time – but timely nonetheless. In the sense that the antis are still rabbiting on about Universal Background Checks. You know, creating a national database of all gun purchases and transfers; ’cause that’s the only way that system would work. Of course, it wouldn’t work. healthcare.gov? Exactly . . .
Pardon this Interruption!!!
ATF eForms has been experiencing some severe performance issues for the past week. Some of the symptoms the users are experiencing include slow response times, inability to finalize and submit forms, pay.gov screen not displaying, inability to view PDF’s, and the system abruptly returning the user back to the home screen. While some users report that they are able to successfully submit forms, others are reporting that they are not . . .
While our technology staff has been actively engaged in trying to resolve the issues, up to this point our efforts have not been successful. We apologize for your inconvenience and your frustration.
We are hoping that we will be able to bring the eForms system back to its full operating capacity soon. Once the operations have been restored and you find that you have form 1’s and form 4’s in your draft account that you cannot get submitted and you have paid your tax using pay.gov, please notify us using “Ask the Experts – NFA” and include the confirmation information that you received from pay.gov (that includes the Pay.gov Tracking ID). Refunds are normally processed within 10 business day.
We are not taking this lightly. We assure you that we are doing all that can be done to come to resolve the issues. We request your patience and understanding while we work this out.
Lenora (Lee) Alston-Williams
Industry Liasion Analyst – IT
Bureau of Alcohol, Tobacco, Firearms, & Explosives
Office of Enforcement Programs and Services
Firearms and Explosives Services Division
99 New York Avenue, N.E. (6.E-333)
Washington, DC 20226