Reader Davis Watts writes:
Back when all the ammo buying frenzy started, I ordered .223 ammo from Cabela’s. It was not in stock but they permitted me to back-order it. I received periodic updates indicating that it was still not in stock and would be fulfilled when it arrived. Since they were repeatedly promising to fulfill my order when stock eventually did arrive – I did not pursue other sources. I had confidence in their promises . . .
Yesterday I received an email from Cabela’s stating that the order would be canceled unless I responded to their email. I replied that I wanted to keep the back-order in place. I can wait.
Then I received an email, saying the first email was an error, and that my order has been canceled. I’ve fussed back and forth with their customer service reps, but to no avail. I’ve requested they reinstate the order. They’ve refused.
I’ve now written to their CEO. We’ll see if he replies. If they don’t make this right, they’ll lose all my future business.
The issue here is not a delay. I’m happy with a delay. The issue is, they took an order, the promised to fulfill the order, and now they cancel the order without regard for the trust we put in them. Naturally, if I try to order it now – it will be much, much higher in price.
Was this a case of canceling orders in order to not have to fulfill orders made at a lower price?