When a gun sucks so hard it blows, TTAG tells you so, straight up. When a gun exceeds expectations and impresses us as a thing of beauty, precision and craftsmanship, we sing its praises. To wit: we adored the Henry Big Boy .44 Magnum rifle. But I did experience one small problem: the rear sight ramp kept sliding loose under the rifle’s surprisingly stout recoil. I emailed Henry Repeating Arms Co. on August 25th to ask about a repair, using the ‘Contact Us‘ page on Henry’s website, and I told them what was wrong with the rifle . . .
Henry emailed me back right away. They told me that the replacement Marbles rear sight would be on its way, no questions asked. They were as good as their word: the replacement was postmarked four days later, and it showed up in my mailbox yesterday. It’s on the gun. No more slip sliding away. Problem solved.
To paraphrase Vince Lombardi, customer service isn’t everything. It’s the only thing. What’s the bet Henry’s looking into a long-term solution to the rear sight ramp problem, to reduce its parts replacement and mailing costs and increase customer satisfaction? And what’s the bet that Henry customers are the company’s best (and least expensive) salesmen?